Thread Starter
skate
(@skatesnob)
My issue is similar to what’s experienced here: https://ww.wp.xz.cn/support/topic/form-not-displaying-from-backend-after-update/
The difference is my forms stopped displaying on the backend prior to an update. Then, I updated to the latest version in hopes it would help the situation (but it hasn’t).
@wpmudev-support8 @wpmudev-support2 – Can you all advise?
Hi @skatesnob ,
It sounds like you can’t edit the form via the WP dashboard side. I’m afraid, it sounds more like a conflict.
Could we know whether you tried to rule out the issue by running a conflict test?
You can refer to this flow chart on how to run a conflict test:
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
You can run the conflict test in the staging site and see whether that gives further clue.
If running a conflict test doesn’t help much and if you still notice the same, please check whether the browser console gives any errors that might give further clues.
You can refer the following doc for more info:
https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-javascript/
Please do let us know how that goes so that we could assist further.
Kind Regards,
Nithin
Thread Starter
skate
(@skatesnob)
Hi,
I’ve conducted the conflict testing. And, the issue still remains.
- The forms are not displaying on the dashboard.
- The “Create” buttons are inactive.
- The “Edit” & Setting buttons/actions are inactive.
The only thing that works is the 1 form that is currently active (on my customer-facing side). And, with that, it doesn’t respond with automated emails. And, I’m not able to open the drop-down button to view the registrant’s information (that they input into the form).
What do you suggest now?
@wpmudev-support8 @wpmudev-support2 @wpmudevsupport11 – Please advise
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This reply was modified 2 years ago by
skate.
Hi @skatesnob,
Thank you for getting back to us. Could you please email us at [email protected] with the following subject:
ATTN: WPMU DEV support - wp.org
In your message please also add a link back to this thread for reference: https://ww.wp.xz.cn/support/topic/access-denied-101/
We look forward to hearing back from you.
Kind Regards,
Nebu John
Thread Starter
skate
(@skatesnob)
Hi Nebu – Please have someone acknowledge they’ve received my email response today. [email protected]
Hi @skatesnob,
We have already got the email and have followed up on May 19th regarding this, please do check and follow up to the email for any assistance.
Kind Regards,
Nithin
Hi @skatesnob
It seems we didn’t hear back from you for quite a while already so I’m marking this as resolved for now.
In case you’d still need assistance, let us know and we’ll get back to the case.
Kind regards,
Adam
