• Resolved cb9424

    (@cb9424)


    All forms on my website are not submitted after filling in information.

    i get this message after it fails to submit:

    An error occurred while processing the form. Please try again
    (undefined)

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @cb9424,

    Sorry to know that you are experiencing this issue.

    Can you please share an export of the form so that we can take a closer look at the issue?

    Please share the export of the form using Google Drive or Pastebin.com. I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    We are looking forward to hearing back from you and helping you resolve the issue as soon as possible.

    Kind Regards,
    Nebu John

    Thread Starter cb9424

    (@cb9424)

    Ok, thank you very much. Here is an export of the file

    https://pastebin.com/v8m2KTH1

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @cb9424,

    I hope you’re doing well.

    I tried importing the form on my end and tried it, and the form is submitting fine without any issue.

    I believe two possible things could be conflicting.
    – If the site does not have a proper email configuration to send emails from Forminator submissions to the admin, then submissions can fail.

    I am suggesting the investigation steps with you because the issue is limited to your site.

    Can you please clone the form by clicking on the form setting icon > duplicate it, remove the email notification on the duplicated form by navigating to the Forminator > Forms > Email Notification > Click on the setting icon > delete it, and try to submit the cloned form again after adding it to the page?
    https://monosnap.com/file/1gYIAG66rKBTnoe4Hz7vp6RMyATbNG

    – After doing that, please share the outcome.

    – In other case, if that step isn’t helpful, then you need to enable the debug mode for the Forminator by following this guide:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#integrations-not-working
    https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/

    You can share a debug.log file with us after generating it.

    I am looking forward to hearing from you soon.


    Kind Regards,
    Imran Khan

    Thread Starter cb9424

    (@cb9424)

    I have deleted the email form the email notification, added the shortcode to a new page and submitted the form on the front end but the same problem still persist.
    It should be noted that all forms were working perfectly until recently

    Thread Starter cb9424

    (@cb9424)

    ?? still no response

    Thread Starter cb9424

    (@cb9424)

    First of all, there was no error displayed on the front end of my site while i add the debug code to config php file and also the two forminator debug code here

    define('FORMINATOR_DEBUG', true);
    define('FORMINATOR_ADDON_DEBUG', true);

    But here is the debug log file after i completed the steps you instructed

    https://drive.google.com/file/d/1cLcI9zSv49bKcCTMUoYHmti-H7tthiy2/view?usp=sharing

    • This reply was modified 1 year, 1 month ago by cb9424.
    Thread Starter cb9424

    (@cb9424)

    https://ibb.co/B5kWtn91

    here’s the code also

    <?php
    define( 'WP_CACHE', true );


    // Added by SpeedyCache
    /**
    * The base configuration for WordPress
    *
    * The wp-config.php creation script uses this file during the installation.
    * You don't have to use the website, you can copy this file to "wp-config.php"
    * and fill in the values.
    *
    * This file contains the following configurations:
    *
    * * Database settings
    * * Secret keys
    * * Database table prefix
    * * ABSPATH
    *
    * @link https://developer.ww.wp.xz.cn/advanced-administration/wordpress/wp-config/
    *
    * @package WordPress
    */
    // ** Database settings - You can get this info from your web host ** //
    /** The name of the database for WordPress */

    /** Database hostname */
    define( 'DB_HOST', 'localhost' );
    /** Database charset to use in creating database tables. */
    define( 'DB_CHARSET', 'utf8mb4' );
    /** The database collate type. Don't change this if in doubt. */
    define( 'DB_COLLATE', '' );
    /**#@+
    * Authentication unique keys and salts.
    *
    * Change these to different unique phrases! You can generate these using
    * the {@link https://api.ww.wp.xz.cn/secret-key/1.1/salt/ ww.wp.xz.cn secret-key service}.
    *
    * You can change these at any point in time to invalidate all existing cookies.
    * This will force all users to have to log in again.
    *
    * @since 2.6.0
    */

    /**
    * WordPress database table prefix.
    *
    * You can have multiple installations in one database if you give each
    * a unique prefix. Only numbers, letters, and underscores please!
    */
    $table_prefix = 'wpkm_';
    /**
    * For developers: WordPress debugging mode.
    *
    * Change this to true to enable the display of notices during development.
    * It is strongly recommended that plugin and theme developers use WP_DEBUG
    * in their development environments.
    *
    * For information on other constants that can be used for debugging,
    * visit the documentation.
    *
    * @link https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/
    */
    /* Add any custom values between this line and the "stop editing" line. */
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    define('FORMINATOR_DEBUG', true);
    define('FORMINATOR_ADDON_DEBUG', true);
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    /* That's all, stop editing! Happy publishing. */
    /** Absolute path to the WordPress directory. */
    if ( ! defined( 'ABSPATH' ) ) {
    define( 'ABSPATH', __DIR__ . '/' );
    }
    /** Sets up WordPress vars and included files. */
    require_once ABSPATH . 'wp-settings.php';
    • This reply was modified 1 year ago by Yui. Reason: privacy edit
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @cb9424

    Please keep in mind that it is a free help thread, we try our best to make the responses as fast as we can but the responses may take longer than 24 hours.

    With that said, thanks for the log, please remove your wp-config file from the thread, it is never safe sharing such data in a public thread.

    Based on logs there isn’t any error, I checked the Ajax request and the problem is related to some permission issues: https://monosnap.com/file/jNzhlbaA60SycCaGJyd197J1aQapDp, based on your error log you have “security-force”, I checked the free plugins list https://ww.wp.xz.cn/plugins/security-force/ and it seems a plugin removed due some security issues, could you please remove this plugin and see if makes any difference?

    If not, please, create a Staging site https://ww.wp.xz.cn/plugins/wp-staging/ and then run a full plugin conflict test https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    Let us know the result you get.
    Best Regards
    Patrick Freitas

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @cb9424

    I hope the above suggestions from our staff helped resolving the issue.

    We haven’t heard back from you for a while, so I’ll be closing the thread as resolved for now. Please feel free to reopen it, in case you need our further assistance.

    Best Regards,
    Dmytro

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Forms do not submit’ is closed to new replies.