Hello!
Your site doesn’t seems to be loading an important file (js/formBuilder/container/Container.js), it is not even trying to load it so probably your page is being cached by an optimization plugin.
If you have an optimization, cache or minify plugin could you refresh it so it removes the cache? or could you try to disable the other plugins temporally and see if it works that way?
Regards!
Unfortunately I’m not running any optimization, cache or minify plugins. I’ve disabled all of the plugins with the exception of SmartForms and the problem persists.
I’ve also completely deleted the plug-in and tried re-installing it and the problem continues.
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This reply was modified 8 years, 9 months ago by
mbabischkin.
I’m also not seeing /container/Container.js in the Smart-Forms, JS, formBuilder folder.
If the file was missing I’d assuming that it would be recreated when I deleted the plug-in and re-installed it, but it’s not happening
I think something strange happens with your domain in <yourodmain>.com the file is not found but it is there if you try with <yourdomain>.org/wp-content/plugins/smart-forms/js/formBuilder/container/Container.js also internally all the plugin files are getting retrieved from <yourdomain>.org so maybe the .org has a catching mechanism? or the .com domain is actually somehow catching the page (which could explain why it is using the .org domain).
If you go to the source code of your page and look for the word container.js you won’t fine anything which means that your page is not even trying to load the file, this 99% of the times happens when there is something caching the page (1% of the time could mean that the script queue of the plugin is conflicting with another one but this has never happened for any user so far so i don’t think this is happening, also if this was the problem disabling all the other plugins should have ‘solved’ it).
As an example, if you see the source code of https://smartforms.rednao.com/contactme/ (which is using the latest version of the plugin) you will find the word container.js which means the page is effectively trying to load that file.
