Thread Starter
qandm
(@qandm)
Hello,
Quick update:
I have just conducted another test. If I am logged in as a customer, both the popup and the homepage form appear, which is quite strange. It seems that they only fail to load when I am logged out. But after a refresh, the Popup stoped working again, but the page form still appears.
Thank you for your attention to this matter.
Hello there!
Thank you so much for bringing this to our attention and sharing the details of your issue with us! We really appreciate the effort you’ve put into troubleshooting so far.
After investigating, we’ve identified that the issue seems to be linked to the Speed Optimizer Plugin you’re using (SiteGround Speed Optimizer). The plugin is interfering with our JavaScript script loading, likely due to changes in our latest Omnisend Woocommerce plugin update.
To resolve this quickly, here are a few options you might consider:
1. Add an exception in the SiteGround Speed Optimizer plugin for the Omnisend Woocommerce plugin (specifically for the embed.js script, if possible).
2. Temporarily disable the SiteGround Speed Optimizer plugin.
3. Downgrade the Omnisend Woocommerce plugin to version 1.15.29 until we release an update with extended support for JS script loading.
We’re already working on a fix in a future Omnisend WooCommerce plugin update, but if you’d like a quick solution in the meantime, we recommend choosing the option that works best for you.
We know how important it is for everything to run smoothly so you can focus on your marketing activities, and we’re here to help! If you need any further assistance, just let us know — we’ve got your back.
Hi @qandm,
We are pleased to share that we’ve just released version 1.15.31 of our plugin, which resolves potential JS script loading issues. We encourage you to update to the latest version and reach out if you experience any further issues — we’re here to help!
Thank you for your patience and cooperation — we truly appreciate it!
