[NSFW] Forms will not send to email

  • Resolved jasminedlight

    (@jasminedlight)


    6 months, 2 weeks ago

    I set up a form, i can’t get it to send the emails notifications

    I have set up the SMTP server settings
    I have set up all the fields as best as I can tell

    I contacted my server (20I) support and got them to check the smtp setup and then their logs
    they can confirm the website is sending emails via smtp, but they cannot help me to get the notifications to send via email, they also checked their logs to see and the form is just not sending at all and suggested i come to your support area for help

    Please help, I need to get this working please

    Support Ticket transcript

    yep so test email going through

    form will not no matter what, i believe all the settings are correct
    20i Support
    20/11/2025
    1:24:18
    Hi Jasmine,

    Thanks for the reply.
    From what I can see it doesn’t look like there is anything misconfigured here, and it looks like it should be set to use the WP Mail SMTP logs. From what I can see in our email logs however, it doesn’t look like it is attempting to send mail at all.

    I think in this case it may be best to contact the WP Forms support and see if they have an suggestions. The only emails in our logs are the ones sent from the WP Mail SMTP test.

    Best wishes,
    Nova B
    20i Support
    You
    20/11/2025
    1:26:00
    ok, there is nothing else you can see about the configuration of the email or the site
    20i Support
    20/11/2025
    1:27:16
    Hi Jasmine,

    It looks set up fine from what I can see. I checked through the error and access logs of the site but there doesn’t seem to be any errors from WP Forms or the email server in this case.

    Best wishes,
    Nova B
    20i Support

    system Info

            ### Begin System Info ###

    — WPForms Info

    Lite: Jun 16, 2025 at 6:55pm (GMT)
    Lite Connect: Backup is not enabled

    — Site Info

    Site URL: https://jasmine-dlight.com
    Home URL: https://jasmine-dlight.com
    Multisite: No

    — WordPress Configuration

    Version: 6.8.1
    Language: en_GB
    User Language: en_GB
    Permalink Structure: /%postname%/
    Active Theme: Mistify 1.0.12
    Show On Front: page
    Page On Front: Home (#69)
    Page For Posts: Blog (#70)
    ABSPATH: /home/virtual/vps-3b4b2d/5/5311dc1366/public_html/
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    WPFORMS_DEBUG: Not set
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed
    Revisions: Enabled

    — WordPress Uploads/Constants

    WP_CONTENT_DIR: /home/virtual/vps-3b4b2d/5/5311dc1366/public_html/wp-content
    WP_CONTENT_URL: https://jasmine-dlight.com/wp-content
    UPLOADS: Not set
    wp_uploads_dir() path: /home/virtual/vps-3b4b2d/5/5311dc1366/public_html/wp-content/uploads/2025/11
    wp_uploads_dir() url: https://jasmine-dlight.com/wp-content/uploads/2025/11
    wp_uploads_dir() basedir: /home/virtual/vps-3b4b2d/5/5311dc1366/public_html/wp-content/uploads
    wp_uploads_dir() baseurl: https://jasmine-dlight.com/wp-content/uploads

    — Must-Use Plugins

    wp-stack-cache.php:

    — WordPress Active Plugins

    Age Gate: 3.7.2
    Antispam Bee: 2.11.8
    Auction Nudge: 8.3.0
    Kubio: 2.6.7
    Media Cleaner: 6.9.8
    Query Monitor: 3.20.0
    Rank Math SEO: 1.0.258
    Redirection: 5.5.2
    Redis Object Cache: 2.7.0
    Revive Social: 9.3.4
    Site Kit by Google: 1.166.0
    Smush: 3.22.1
    Stackable – Gutenberg Blocks: 3.19.2
    UpdraftPlus – Backup/Restore: 1.25.7 (needs update – 1.25.9)
    Wordfence Security: 8.1.2
    WPForms Lite: 1.9.8.4
    WP Mail SMTP: 4.7.0
    WP Super Cache: 3.0.3

    — WordPress Inactive Plugins

    Pinterest for WooCommerce: 1.4.21 (needs update – 1.4.22)

    — Webserver Configuration

    PHP Version: 8.1.32
    MySQL Version: 10.11.13
    Webserver Info: Apache

    — PHP Configuration

    Memory Limit: 256M
    Upload Max Size: 128M
    Post Max Size: 128M
    Upload Max Filesize: 128M
    Time Limit: 300
    Max Input Vars: 2500
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled End System Info ###

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    6 months, 2 weeks ago

    Hi @jasminedlight,

    I’m sorry to hear about the email delivery issue you’re having.

    Based on the information provided by support (“it doesn’t look like it is attempting to send mail at all”), the fastest way to troubleshoot this issue is to use a different SMTP mailer in WP Mail SMTP. You could use a free SendLayer or Brevo trial to do so.

    In the meantime, please share your form with me. To do this, go to WPForms > Tools and click on the Export tab. In the Form Export section, select the form you’d like to export, and it will download a JSON file for you. Here’s a screenshot of the setting. In case it’s helpful, we also have a tutorial for this here (it includes screenshots, which I always find helpful).

    Then just share the JSON file with me. You can share a link to a cloud service, such as Google Drive or WeTransfer, for this.

    Please let me know how the test with the different SMTP mailer goes.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    6 months, 2 weeks ago

    Hi @jasminedlight,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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