Forum Registration Broken

[TheOldFortLodge]

Dear Developers,

The Forum registration is broken and my account, which I paid $49.97 for, is unable to be utilized as the registration login reports that my “account is inactive”.

I have used the registration form and I see the message that the email has been sent, but when I check my email, there is none. I would like to get a refund because there is no way to use the help forum, or to get in touch with support any other way.

Please help fix this problem by refunding the money. I have had to waste precious time and effort, far exceeding the price of this plugin and hope that you will honor your 30 day refund policy.

Admin
https://theoldfortlodge.org

https://ww.wp.xz.cn/plugins/users-ultra/

[Plugins Area]

Hello TheOldFortLodge,

Thank you for your post.

I’m sorry to hear about the inconvenience you’ve experienced.

Due the WP policy we cannot talk about the paid version on WP forums.

We don’t have problem refunding you but.. could you kindly let us know what was wrong with your installation?

I’ve checked all the posts in the pro forum and I didn’t see anything related with your issues.

Our forum is here http://www.usersultra.com/support/forums/

You may also send me an email to [email protected] and I will be glad to find out what’s going on.

We’re to help you,

I look forward to hearing from you.
Regards
Alex

[Plugins Area]

Another way to contact us would be by going to this page http://usersultra.com/ and clicking on the contact icon at the bottom of the page.

Please include your order number when contacting us.

Moderators of WP forums: Please accept my apologize it’s clear to me that conversation related to the paid version cannot be addressed here.

I’m just trying to help TheOldFortLodge

Regards
Alex