Fraudulent charge

  • Resolved New Rise Digital

    (@new-rise-digital)


    4 months, 1 week ago

    Hi, who do I contact regarding a charge from your company on my card. I do not use your plugin, but you have charged my card with an amount, there is no reference in the charge.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Adarsh Pawar

    (@axmusic)

    4 months, 1 week ago

    Hi @new-rise-digital

    Thank you for reaching out, and sorry for any inconvenience caused.

    We do not process unauthorized charges. In most cases, this type of charge is associated with an active or previously purchased yearly subscription, which automatically renews each year unless canceled.

    To help us verify the charge and assist you properly, please open a support ticket on our official website. Our team will review your account, and if the charge is eligible for a refund under our policy, we will be happy to process a refund.

    We appreciate your understanding and will do our best to resolve this promptly.

    Best Regards!

    Thread Starter New Rise Digital

    (@new-rise-digital)

    4 months, 1 week ago

    I have contacted your support team and they do not respond.

Viewing 2 replies - 1 through 2 (of 2 total)

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