Free product

Resolved gara01
(@gara01)

2 years, 8 months ago

Hello

when I “sell” a free product by woocommerce, the product in the admin panel is considered in pending as it waiting the payment. Usually I change in “complete” manually. There is a way to have the cycle complete when a client have done the product checkout.

Thank you

Viewing 9 replies - 1 through 9 (of 9 total)

hrn1995 (woo-hc)

(@aguinaldodarla)

Can you please confirm if this only happens to a Virtual Product?

Some payment gateways might have specific settings for handling 0 cost transactions. Make sure that the gateway you’re using doesn’t require authorization or payment confirmation for free products.

Thread Starter

gara01

(@gara01)

2 years, 8 months ago

Hello @aguinaldodarla

I tried with no virtual product, but is the same. I don’t know how I can check the getaway.

Thank you

hrn1995 (woo-hc)

(@aguinaldodarla)

2 years, 8 months ago

Hi @gara01

To confirm, all orders are stuck in pending, right? Can you share which payment gateway you are using?

Also, please, share with us the following:

System Status Report: navigate to WooCommerce → Status → select Get system report and then Copy for support.
Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Thread Starter

gara01

(@gara01)

2 years, 8 months ago

Hi @aguinaldodarla,

the standard ordes works perfectly. I have this problem only with a free product. They order the product as a normal product, but the cost is 0 euro, so after the checkout is complete the order remain in pending. So I change the status in complete manually.

` WordPress Environment

WordPress address (URL): https://sviluppo.cncfacile.it
Site address (URL): https://sviluppo.cncfacile.it
WC Version: 8.1.1
REST API Version: ✔ 8.1.1
WC Blocks Version: ✔ 10.9.3
Action Scheduler Version: ✔ 3.6.2
Log Directory Writable: ✔
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.10
PHP Post Max Size: 150 MB
PHP Time Limit: 180
PHP Max Input Vars: 12000
cURL Version: 8.3.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.43-log
Max Upload Size: 150 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.1.1
WC Database Prefix: wp_
Dimensione totale database: 22.78MB
Dimensione dati database: 19.28MB
Dimensione indice database: 3.50MB
wp_woocommerce_sessions: Dati: 0.03MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_order_items: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_woocommerce_order_itemmeta: Dati: 0.07MB + indice: 0.03MB + motore MyISAM
wp_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_actions: Dati: 0.22MB + indice: 0.10MB + motore MyISAM
wp_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_actionscheduler_logs: Dati: 0.15MB + indice: 0.13MB + motore MyISAM
wp_cartflows_ca_cart_abandonment: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_cartflows_ca_email_history: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_cartflows_ca_email_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_cartflows_ca_email_templates_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_commentmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_comments: Dati: 0.08MB + indice: 0.03MB + motore MyISAM
wp_easy_fattura_elettronica: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_easy_fattura_elettronica_intermediari: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_et_bloom_stats: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_failed_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_files: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_learnpress_order_itemmeta: Dati: 0.11MB + indice: 0.12MB + motore MyISAM
wp_learnpress_order_items: Dati: 0.06MB + indice: 0.04MB + motore MyISAM
wp_learnpress_question_answermeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_question_answers: Dati: 0.10MB + indice: 0.01MB + motore MyISAM
wp_learnpress_question_answers_bk: Dati: 0.06MB + indice: 0.01MB + motore MyISAM
wp_learnpress_quiz_questions: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_learnpress_review_logs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_sections: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_section_items: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
wp_learnpress_sessions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_upgrade_db: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_user_itemmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_user_itemmeta_bk: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_user_items: Dati: 0.27MB + indice: 0.33MB + motore MyISAM
wp_learnpress_user_items_bk: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_learnpress_user_item_results: Dati: 0.04MB + indice: 0.01MB + motore MyISAM
wp_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailchimp_carts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailchimp_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_options: Dati: 2.42MB + indice: 0.09MB + motore MyISAM
wp_options_bk: Dati: 0.99MB + indice: 0.06MB + motore MyISAM
wp_postmeta: Dati: 1.81MB + indice: 0.72MB + motore MyISAM
wp_postmeta_bk: Dati: 0.23MB + indice: 0.07MB + motore MyISAM
wp_posts: Dati: 10.78MB + indice: 0.24MB + motore MyISAM
wp_queue: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_smush_dir_images: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_termmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_terms: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_term_relationships: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_term_taxonomy: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_thim_cache: Dati: 0.13MB + indice: 0.05MB + motore InnoDB
wp_usermeta: Dati: 1.11MB + indice: 0.71MB + motore MyISAM
wp_users: Dati: 0.12MB + indice: 0.11MB + motore MyISAM
wp_wc_admin_notes: Dati: 0.07MB + indice: 0.00MB + motore MyISAM
wp_wc_admin_note_actions: Dati: 0.04MB + indice: 0.01MB + motore MyISAM
wp_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_customer_lookup: Dati: 0.03MB + indice: 0.03MB + motore MyISAM
wp_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
wp_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
wp_wc_order_stats: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yoast_indexable: Dati: 0.08MB + indice: 0.04MB + motore MyISAM
wp_yoast_indexable_hierarchy: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
wp_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_yoast_primary_term: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yoast_seo_links: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_yoast_seo_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM Post Type Counts

attachment: 137
cartflows_flow: 1
cartflows_step: 3
custom_css: 1
et_footer_layout: 1
et_pb_layout: 11
et_template: 4
et_theme_builder: 1
lp_course: 5
lp_lesson: 194
lp_order: 826
lp_question: 83
lp_quiz: 13
nav_menu_item: 6
oembed_cache: 45
page: 27
post: 6
product: 2
project: 1
revision: 635
shop_coupon: 4
shop_order: 56
wp_global_styles: 1
xlwcty_thankyou: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (15)

Bloom: by Elegant Themes – 1.3.12
Divi Sensei Before After Slider: by Divi Sensei – 2.2.2
Easy Fattura Elettronica: by webrook – 2.8.3
Facebook for WooCommerce: by Facebook – 3.0.34
Site Kit by Google: by Google – 1.111.0
iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.7.6
LearnPress - Gradebook: by ThimPress – 4.0.4
Learnpress - Woocommerce metodi di pagamento integrazione: by ThimpressCity name (optional
probably does not need a translation) – 4.0.9

LearnPress: by ThimPress – 4.2.4
Loco Translate: by Tim Whitlock – 2.6.6
Mailchimp for WooCommerce: by Mailchimp – 3.2
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.17.0
WooCommerce PayPal Payments: by WooCommerce – 2.3.1
WooCommerce: by Automattic – 8.1.1 (aggiornamento alla versione 8.2.0 disponibile)
Smush: by WPMU DEV – 3.14.2 Inactive Plugins (4)

LearnPress - Announcements: by ThimPress – 4.0.3
Upsell Order Bump Offer for WooCommerce: by WP Swings – 2.2.7
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.25
WooCommerce Payments: by Automattic – 6.5.1 Dropin Plugins (1)

maintenance.php: maintenance.php Must Use Plugins (1)

WordPress automation by Installatron: by – Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #625 - /corsi/
Carrello: #712 - /carrello/
Pagamento: #713 - /pagamento/
Il mio account: #1070 - /my-account/
Termini e condizioni: #840 - /termini-e-condizioni/ Theme

Name: Divi
Version: 4.22.2
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ✔ Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: IT
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-12 05:41:48 +01:00
Options: ✔
Notes: 184
Onboarding: completed Action Scheduler

Completato: 759
Oldest: 2023-09-10 23:34:04 +0000
Newest: 2023-10-11 22:04:03 +0000

Operazione non riuscita: 44
Oldest: 2022-10-30 04:29:35 +0000
Newest: 2023-06-01 21:47:17 +0000

In attesa: 2
Oldest: 2023-10-12 04:45:10 +0000
Newest: 2023-10-12 22:03:58 +0000 Status report information

Generated at: 2023-10-11 23:12:18 +01:00
`

2023-09-11T21:05:58+00:00 NOTICE admin :: updated GDPR fields :: Array ( [fields] => Array ( [0] => Array ( [marketing_permission_id] => 6a14ad246b [text] => Acconsento al trattamento dei dati personali ai sensi del regolamento UE N°2016/679 (GDPR) da parte di CNC facile. Per informazioni sul trattamento dei dati visita <a href=”https://www.iubenda.com/privacy-policy/42639243″>Privacy Policy</a> [enabled] => ) ) ) 2023-09-11T21:05:59+00:00 NOTICE sync_store :: posting data :: Array ( [store_post] => Array ( [id] => 5d83f04356049 [is_syncing] => [platform] => woocommerce [list_id] => df4b92d777 [name] => Marco Garavelli [domain] => https://cncfacile.it [email_address] => [email protected] [currency_code] => EUR [money_format] => € [primary_locale] => it [timezone] => +01:00 [phone] => 3480636947 [address] => Array ( [address1] => Via Boccioni 14 [city] => Misano [province] => RN [postal_code] => 47843 [country] => IT [country_code] => IT [phone] => 3480636947 [company] => Marco Garavelli ) ) ) 2023-09-11T21:06:02+00:00 NOTICE admin :: updated GDPR fields :: Array ( [fields] => Array ( [0] => Array ( [marketing_permission_id] => 6a14ad246b [text] => Acconsento al trattamento dei dati personali ai sensi del regolamento UE N°2016/679 (GDPR) da parte di CNC facile. Per informazioni sul trattamento dei dati visita <a href=”https://www.iubenda.com/privacy-policy/42639243″>Privacy Policy</a> [enabled] => ) ) ) 2023-09-11T21:06:02+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_WebHooks_Sync queued 2023-09-11T21:06:39+00:00 NOTICE webhooks :: could not add webhooks because of the permalink structure! :: Array ( [permalink_structure] => /%category%/%postname%/ )

Plugin Support

Abhi G. a11n

(@theabhig)

2 years, 7 months ago

Hi @gara01 I haven’t been able to replicate the issue. On my own test site, when a free product is offered at checkout, no payment method is offered and the order status is either changed to Completed for products that are both virtual and downloadable, or Processing for products that need to be delivered or sent to the customer.

I have placed a test order on your site – order 2931. And this does appear to have gone through successfully.

Could you please navigate to WooCommerce > Orders, locate order 2931 and share a full page screenshot including the order number and order notes section on the right-hand side?

We will be standing by for your response.

Thread Starter

gara01

(@gara01)

2 years, 7 months ago

Hi @theabhig,

the problem is the same, in progress!