Hi @helpup,
Thank you for reaching out and for the detailed explanation of the issue. I understand how frustrating situations like this can be, and I’m sorry you’re experiencing it.
I tested this on my end but wasn’t able to reproduce the problem. Could you please confirm which currency your store is using? Additionally, sharing a short screen recording of what happens when you try to set the free shipping amount would be very helpful. You can use a tool like loom.com to record and share it.
Let me know once you have that, and I’ll take another look.
Thread Starter
helpup
(@helpup)
Thanks for the quick response.
We use euro as currency. Here you find a video: https://www.loom.com/share/deeb085b4e184d70a98ccf3eb3604bd5
Hi @helpup,
What are you currently using as your thousand and decimal separators in your currency settings?
You can check this under WooCommerce > Settings > General scroll down to the Currency Options section.
Could you share what you have set for both separators? That’ll help us figure out what’s going on.
Hi @helpup,
Thank you for sharing the Loom video, it really helps to see exactly what happens on your end when you try entering the minimum amount for free shipping. The message saying “50 is not a valid numeric value” definitely gives us something specific to work with and I am keen to help you get this resolved smoothly.
Alongside the great question from @shsajalchowdhury about your thousand and decimal separators, it would be helpful if you could also share your System Status Report. You can generate this under WooCommerce, Status, then use the “Get system report” button. Please share it using https://pastebin.com for readability.
It would also be useful to know when this behaviour started. Did everything work correctly before and then change after a recent update, or has this been happening since the initial setup.
Lastly, does this happen across all your shipping zones or just one in particular.
Once I have these details, we can move forward with pinpointing the cause. Looking forward to your update.
Hi @helpup,
Thanks for sharing the snapshot of the settings.
I see the issue, you’re using the same separator (comma) for both your thousand and decimal separators. This is likely causing the conflict.
Try changing your thousand separator to a period (.) instead, so you have:
Thousand separator: . (dot)
Decimal separator: , (comma)
This should fix the issue. Give it a try and let me know if that works!
Thread Starter
helpup
(@helpup)
This is it! Sorry about this. Rookie mistake.
Thanks for the quick responses. Much appreciated!
-
This reply was modified 5 months, 3 weeks ago by
helpup.
Hi @helpup,
I appreciate you taking the time to share your update and it is great to hear that the guidance here helped you get things sorted out. It is always nice when a small adjustment clears everything up and I am really glad this worked smoothly for you. A big shout-out to @shsajalchowdhury for the helpful insight on the separator settings too, that definitely pointed things in the right direction.
If you have a moment, it would mean a lot to the team if you could leave a quick review for WooCommerce. Your experience helps others in the community and supports ongoing improvements. You can do that here
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
If anything else comes up down the road, feel free to open a new thread.
Thread Starter
helpup
(@helpup)
Done. And thanks again. Especially @shsajalchowdhury!
You’re very welcome! Happy to hear everything is working smoothly now.
Thanks so much for the kind words and the review. I really appreciate it.
If you run into anything else, feel free to post support thread.
Cheers!
Hi @helpup !
Thank you so much for leaving a 5-star review!
If you face any issues in the future, please feel free to create a new thread we’re always here to help you
