Frequent Password Resets

  • ryocum

    (@ryocum)


    7 years, 8 months ago

    We are finding that we need to reset the Pardot User Password about every six months for the plugin to work. Pardot Support notes that the plugin user gets past the 5 failed login attempts and the user account becomes locked.

    The thing is, we aren’t changing the password anywhere in the plugin settings or inside of Pardot. The plugin just randomly, suddenly, doesn’t have the right password.

    This causes a system down situation for our WordPress site since the forms don’t load and often whole posts fail to load in the browser.

    We are on the latest version of the plugin and still ran into this problem last week.

    Pardot Support referred us here for assistance. Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
  • instamed

    (@instamed)

    7 years, 4 months ago

    @ryocum @cliffseal

    Our site ran into a similar issue a few months ago, the user for our Pardot plugin for WordPress randomly failed to be able to log in, stating the password needed to be reset. This was the first time we have noticed an issue. Have you found out any additional information about this?

    Our dev team also noticed that there was a massive amount of user data that was being cached by the plugin. This was causing severe issues with our site’s overall load time and performance until the cache was cleared. I am not sure if they are related, but would like to confirm.

    Plugin Author Cliff Seal

    (@cliffseal)

    7 years, 3 months ago

    @ryocum Are you still having issues here? Version 1.4.8 had some updates to give more helpful messages for authentication issues, as there were some issues on the API side of things as well.

    You can also try definiting your username, password, and user key in your wp-config.php file (which will likely be the only way to set these in the future): 

    define( 'PARDOT_API_EMAIL', 'Your Pardot Email Address' );
define( 'PARDOT_API_PASSWORD', 'Your Pardot Password' );
define( 'PARDOT_API_USER_KEY', 'Your Pardot User Key' );

    @instamed These issues are not related. I’ve got a release candidate for 1.4.9 which fixes the performance issue component: https://github.com/Pardot/pardot-for-wordpress/pull/28

    If testing goes well, I’ll try to update this week.

Viewing 2 replies - 1 through 2 (of 2 total)

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