From Deleted User getting Payment

Viewing 5 replies - 1 through 5 (of 5 total)
  • The API Guys

    (@pbarthmaier)

    8 years, 5 months ago

    Hi Satish,

    Thank you for your message and sorry for the issue. Just to clarify, are you saying that when the administrator deletes the user, the user’s subscription does not get deleted on the gateway?

    Thread Starter Sathish PS

    (@pswpress)

    8 years, 5 months ago

    hi pbrocks,

    Yes! that’s the issue.

    • This reply was modified 8 years, 5 months ago by Sathish PS.
    Plugin Author Andrew Lima

    (@andrewza)

    8 years, 4 months ago

    Thank you for your feedback @pswpress, this should cancel the user’s subscription from the payment gateway. What payment gateway are you currently using?

    As a temporary solution to ensure that the user’s subscription does get deleted you are able to change their membership level to none before deleting the user.

    Alternatively, for the time being, you are able to delete the subscription from the payment gateway you are using.

    Thread Starter Sathish PS

    (@pswpress)

    8 years, 4 months ago

    Hi Andrew,
    Currently we are using ‘Paypal Standard’ gateway.

    Plugin Author Andrew Lima

    (@andrewza)

    8 years, 4 months ago

    Thank you for your feedback.

    For the time being, please set the user’s membership to none and select ‘cancel subscription at payment gateway’ before deleting the user.

    I am working on testing this further for you 🙂

    Thank you for your patience.

Viewing 5 replies - 1 through 5 (of 5 total)

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