Full Screen Extension

  • Resolved valelionel

    (@valelionel)


    7 years, 8 months ago

    Hi;

    I have the extension activated and Enabled the Full Screen Effect for [ redundant link removed ] and all I got was a frozen page so I had to disable it. I deactivated the non Elementor and OceanWP Plugins with no success. I need this to work. Your help will be appreciated.

    Lionel

    • This topic was modified 7 years, 8 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author oceanwp

    (@oceanwp)

    7 years, 8 months ago

    Hello @valelionel, as you are a premium user, can you open a premium support ticket, please?
    We will ask you more information.

    Thread Starter valelionel

    (@valelionel)

    7 years, 8 months ago

    Well I have the Paid extension. If you mean if I bought Priority Support; No. If it is not necessary Priority Support let me know where can I open the Premium support ticket.

    Theme Author oceanwp

    (@oceanwp)

    7 years, 8 months ago

    No, there are three level of support, free support, where you are, premium support, when the bundle or a premium extension is bought, and the priority support, for users who need help quickly and more in deep.
    The premium support is here: https://oceanwp.org/paid-support/

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 8 months ago

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author has indicated, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

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