Hi @sherry22
1 – Yes, Awesome Support can be integrated with the woo-commerce, and on the basis of the product customers/clients will be able to generate the tickets.
https://getawesomesupport.com/addons/woocommerce/
2 – Awesome Support uses 6 different methods to assign the tickets to the agent and users can decide about it according to their needs, please check here
https://getawesomesupport.com/6-ways-assign-agents-tickets/
3 – Yes, you can set the maximum number of open tickets for the users/clients, please check here
https://getawesomesupport.com/documentation/productivity/useful-misc-functions/
4 – Yes, the ticket can be closed once replied to or according to the need of the user. Also, we have an Audio Close addon that helps users to automate the closing of the ticket. For example, if you want to close the ticket after X days, you can set the limit and addon will close this ticket also it will send a warning to user about it too.
https://getawesomesupport.com/addons/auto-close/
Regards
If you have any further questions, please let us know.
Thank you for the detailed reply.
#1. Looks like this add on cost $49.00 for single website. The purpose of this add on is to connect the product to the support tickets correct?
#2 For the Assign Agents With Email Rules – does this mean I can assign an agent to a product and whoever buys the product will be able to submit a ticket that will only go to the agent assigned to the product?
#3. Perfect. So I could set a limit of 4 tickets on product a and 5 tickets on product b?
#4. Great.
#5. All email exchanges are done through the website so no email addresses are shared, correct?
and the point of the woo commerce add on is to filter support tickets to product authors rather than to all admins on the backend of WordPress correct?
Hi @sherry22
1 – Yes, that is correct.
2 – That is right.
3 – Yes, but this feature is available with PowerPack Productivity only.
4 – In general yes, but if you are using Email Support Addon, then you will have to use an email.
any questions, please let me know.
Regards
Thank you for your answers. For #2. email assign (https://getawesomesupport.com/6-ways-assign-agents-tickets/) this can be set before tickets are assigned and will automatically send to the correct agents as tickets come in?
#4. I only want tickets to be read and responded to on/through the website.
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This reply was modified 4 years, 2 months ago by
Sherry22.
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This reply was modified 4 years, 2 months ago by Sherry22.
Hi @sherry22
My apology for the delay in reply. Yes, as the ticket comes in the system will match the ticket ID, title, and email and send it to the agent.
#4
You can still make your agents reply to tickets from the site backend.
Any questions, please let me know.
Regards
Hi,
Marking as clarified. If there is more assistance regarding add-ons, you can fill in the form below:
– https://getawesomesupport.com/contact/
Best Regards.
