Plugin Author
iClyde
(@iclyde)
Hi @glharding
Based on your debug code, the backup process seems to be successful.
I didn’t notice any errors in your logs, so I assume it’s a false positive.
Such false positives may happen when your browser loses connection with your server.
To confirm that, simply check if any new file is listed inside backup(s) list in our plugin settings.
That list can display only valid and restorable backups. If it’s there, you don’t have to worry about anything, the backup was successful.
We also prepared version for you which may resolve the false positive, or fix backup process if they’re not visible on the list.
- Download latest version we released which is v1.2.9
– https://downloads.wp.xz.cn/plugin/backup-backup.1.2.9.zip
- Install
- Try it out by running a new backup.
Let me know if that resolves your issue 🙂
Thank you!
I had cleaned up the old files but I don’t think one was created at step 2.
In any case I upgraded to 1.2.9 and tried a full back up again which failed with error code BMI-yV6ATiS7-02281
I then tried doing the three separate backups
- Make one backup:
– Without database
– With Plugins+Themes+Other files in wp-content directory only
Succeeded
2 With Uploads directory only
Failed – BMI-YPuZFAyP-63318
But a backup file was created!
3 With database only
Succeeded
I now need to see if I can restore them successfully at my new host but due to other commitments will not be able to do that before the weekend.
When I do I will let you know how I got on.
Plugin Author
iClyde
(@iclyde)
Hi @glharding
The test you’ve made tells me that your website has limited I/O speed.
Such limits control how long it will take to finish backup process, which in your cases causes the process to be longer that max execution time allows (or timeout limit).
In such cases, we recommend you to adjust your server configuration and remove/increase I/O speed limits or increase max execution time limit of your Apache web server (not php.ini). In Apache the directive is called “KeepAliveTimeout”.
In case, you cannot modify such limits, contact your hosting provider or server administrator, explain to them that you need it only for a while, to make the backup, they should be fine with helping you.
Please, let me know if that resolves your issues 🙂
Thank you!
Thanks very much for your help. I do not have access to such parameters on the server and as it is a free service I can’t request the hosting provider to make them. I will try to find an alternative way to migrate / rebuild the website.
Plugin Author
iClyde
(@iclyde)
Hi @glharding
Did you find a way to migrate the website up to this point?
I have one more thing in my mind that may resolve your issue, but it would require me to create dedicated version for you.
Please, let me know if you’re still interested in this topic 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @glharding ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
