gallery and empty boxes

  • Resolved tonylif

    (@tonylif)


    2 years ago

    I can’t see all the thumbnails that I put in the gallery for the black woodpeckers; they appear as empty boxes. This only happens when I look on the Mac computer, not on the phone.
    I have cleared the cache on the computer, the web, basically everywhere there’s a cache to clear, I’ve done it.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • beatrice12

    (@beatrice12)

    2 years ago

    Hello @tonylif,

    Thanks for reaching out to us!

    We took a closer look and we are able to see the images in Chrome and also in Safari. Please see a screenshot here.

    Can you please let me know if you still encounter issues?

    Warm regards,

    Beatrice.

    Thread Starter tonylif

    (@tonylif)

    2 years ago

    I have the error in Firefox, in the other browsers it works as it should.
    It would be good to know how to fix the error in Firefox as well. 🙈

    beatrice12

    (@beatrice12)

    2 years ago

    Hi @tonylif,

    Can you please let me know if you have any lazyloading on your images? If yes, can you please disable it for a few minutes so we can take a look?

    Can you also create a gallery with Gutenberg and let us know if you still encounter issues?

    Warmly,

    Beatrice.

    Thread Starter tonylif

    (@tonylif)

    2 years ago

    Hello Beatrice!

    I changed the thumbnail from lossless compression to glossy compression.

    It seems to be working now, it looks like.

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 2 participants
  • Last reply from: tonylif
  • Last activity: 2 years ago
  • Status: resolved