Gallery do not load and cannot be edited

  • Resolved PhoenixOne

    (@phoenixone)


    7 years, 1 month ago

    error code
    Uncaught TypeError: Cannot read property ‘id’ of undefined
    at doParseItem (foogallery.min.js?ver=1.7.6:10)
    at d.parse (foogallery.min.js?ver=1.7.6:10)
    at foogallery.min.js?ver=1.7.6:10
    at Function.map (jquery.js?ver=1.12.4:2)
    at d.make (foogallery.min.js?ver=1.7.6:10)
    at d.fetch (foogallery.min.js?ver=1.7.6:10)
    at Object.<anonymous> (foogallery.min.js?ver=1.7.6:9)
    at Object.<anonymous> (jquery.js?ver=1.12.4:2)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    This is what the page is showing

    When you go into admin panel plugin foo gallery
    You cannot edit galleries created.
    Have premium edition of foobox and fooballery

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bradvin

    (@bradvin)

    7 years, 1 month ago

    hi @phoenixone,

    Sorry for these issues you are having.

    I had a look at your site and see the error. We will investigate and get back to you on this.

    Regarding the error inside your wp-admin – I would like to investigate this further too. Please log a ticket with us : https://fooplugins.com/premium-support/ – we can then get login details and dig further.

    Plugin Author bradvin

    (@bradvin)

    7 years, 1 month ago

    Hi @phoenixone

    We have found the issue which is causing the problem:

    You gallery item “AC / MC Teck ConnectorSPECteck Steel Watertight,Made in the USA” has some bad HTML in the caption. Your caption is

    FMC AC MC Saddle Connector<BR>Industrial Grade, Steel Made in USA<B>RDouble Saddle

    But should rather be:

    FMC AC MC Saddle Connector<BR>Industrial Grade, Steel Made in USA<BR>Double Saddle

    As you can see there is a <B> tag and not a <BR> tag. As small as this seems, but this is causing the problem.

    Please can you change the caption for that attachment to see if it fixes the problem.

    We are also going to build in extra checks in the code so that these types of issues do not cause the whole gallery to break in future.

    Thread Starter PhoenixOne

    (@phoenixone)

    7 years ago

    Sorry to say, this did NOT fix the problem. I also started a support ticket with NO response. I would greatly appreciate assistance as I need to get this resolved.
    Since I am a premium user I would also request a refund if this cannot be resolved.

    Thank you

    Thread Starter PhoenixOne

    (@phoenixone)

    7 years ago

    As a followup here is what is showing up on pages the gallery cannot load:

    Page: https://amftgs.com/steel-electrical-fittings-usa-2/

    foogallery.min.js?ver=1.7.6:9 TypeError: Cannot read property ‘id’ of undefined
    at doParseItem (foogallery.min.js?ver=1.7.6:10)
    at d.parse (foogallery.min.js?ver=1.7.6:10)
    at foogallery.min.js?ver=1.7.6:10
    at Function.map (jquery.js?ver=1.12.4:2)
    at d.make (foogallery.min.js?ver=1.7.6:10)
    at d.fetch (foogallery.min.js?ver=1.7.6:10)
    at Object.<anonymous> (foogallery.min.js?ver=1.7.6:9)
    at Object.<anonymous> (jquery.js?ver=1.12.4:2)
    at i (jquery.js?ver=1.12.4:2)

Viewing 4 replies - 1 through 4 (of 4 total)

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