Hi @emilywestrup,
Thanks for reaching out!
Could you share a link to the page where the gallery is displayed? That will help us take a closer look at why the image is appearing small in the lightbox.
Thanks!
It’s on every gallery/lightbox/page on my site, but this one is published. However, it does appear correctly on my husband’s laptop, so not sure why it doesn’t work on mine…
https://dollshoeid.com/4-ever-best-friends/
Hi @emilywestrup,
Thanks for sharing the link, that’s been really helpful! I was able to reproduce what you’re seeing.
The issue appears to be specific to high-resolution (Retina) displays, where the lightbox is currently rendering the image at half size. Your husband’s laptop likely has a standard display, which is why it looks correct there. We’ve flagged this with our developer team to address in a future release.
As a possible workaround in the meantime, you could try setting Image Size to “Original” (or “Full”) on the affected gallery’s Lightbox tab and see if that helps.
I also noticed in your other thread that you mentioned you’re a Pro user, so to further investigate the issue or look into the workaround together, please feel welcome to reach out to us directly at https://enviragallery.com/account/support/ where our team can take a closer look.
Thank you!
Changing the image size to Original does not change anything unfortunately. I also don’t have a high resolution monitor: 1920 x 1080. My husband’s resolution is 2560 x 1600.
