Dear @kharzbh,
Thank you for getting back to us.
Can we please have your gallery link in case it is published?
Sincerely,
Sadly its a private site that is why I shared screenshots of what exactly happens in this thread 4 months ago
https://ww.wp.xz.cn/support/topic/a-couple-of-minor-problems-in-the-last-update/
and it was fixed after I contacted the support team directly through the link you sent me and explained the issue in details with the same screenshots , and if I remember correctly you were the one that kept updating me through email till the issue was fixed in version 1.5.76.
but now its back again with the latest version of the plugin , so hopefully the devs can easily track down the issue and fix it again .
Dear @kharzbh,
Please contact us via the same link and send over updated screenshots and a short recording if possible.
Sincerely,
Well its exactly the same problem that happened before and was fixed in version 1.5.76 , now it just returned with the latest update.
here are the screenshots I sent to support back then.
before the last update when I load a gallery inside a gallery group I get the loading animation like this :
https://pasteboard.co/K1FRuq7.jpg
than after it finishes it loads the pics instantly like this
https://pasteboard.co/K1FRTr4.jpg
so no problems at all.
in the latest version 1.5.82 that this is what happens after the loading animation
https://pasteboard.co/K0dM41z.jpg
I get an empty gallery for a few seconds than it loads the pics normally like this
https://pasteboard.co/K1FSJaP.jpg
so as you see there is a really annoying delay with no loading animation just an empty page before the pics load.
and the ticket number I got for that issue that was fixed before is #78967 ,Maybe that can be helpful for the devs to quickly track the issue .
I just updated to the latest version and the problem is still not fixed …so I used the direct contact link and submitted a request with the screenshots explaining the problem.
Hopefully it gets fixed in the next update .
Dear @kharzbh,
Sorry for the belated response.
We ran a few tests at version 1.5.83 to understand the issues you reported.
Please note that Compact and Extended albums load images properly.
We encountered an empty gallery for a few seconds just once, so we’ll check this particular case to determine the underlying cause.
We do have some issue with the preview of the Extended album. The solution is ready and will go live soon.
Please wait for a new update to see how it affects your galleries.
Thank you for your cooperation.
Sincerely,
yea with normal galleries its fine , its just happens when loading galleries inside a gallery group , and its really noticeable when loading a gallery for the first time .. since the pics are not cached yet , but loading it again after they are cached its way faster that its much harder to notice it .
and hopefully the fix coming out in the next update solves that issue ,I will keep you updated .
Hi,
Please note that the update of the photo Gallery plugin is made. Please update the plugin and let us know if the issue is still there.
Thanks!
Have a nice day!
I just updated to the new version and sadly the problem is still not fixed . I think the easiest way for the devs to track the ticket number #78967 because the same problem happened before and was fixed in version 1.5.76 and just returned starting with version 1.5.82.
Hi @kharzbh,
Thanks for reporting the issue again.
We have taken this bug for the next release.
We are really sorry for all the inconvenience.
Thanks and hopefully it gets fixed in the next release.
I just updated to the latest version 1.5.85 , and the problem is finally fixed .
