Gallery No working Properly

  • Resolved PRABIN M

    (@prabinm)


    11 months, 4 weeks ago

    Hi,

    We are using the Modula plugin on some of our clients’ websites, and we are facing an issue on one of them.

    When we go to the website’s gallery page, not all the images in the gallery didn’t appear at the beginning. It shows a blank page, or sometimes with a few images in the gallery, and all else becomes blank.

    We are using the WP Rocket plugin for caching. When I bypass WP Rocket’s caching and optimizations using the query string “?nowprocket” with the site URL, all images in the gallery appeared.

    We tried to load the gallery after clearing the gallery page cache, but it’s still not working.

    I’m attaching a drive link that includes the screenshots of the issue. Please check and give us a proper solution/suggestion to solve the issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • cristinnaiulia

    (@cristinnaiulia)

    11 months, 4 weeks ago

    Hello @prabinm,

    Thanks for reaching out to us!

    If you’re experiencing issues with Modula galleries while using WP Rocket, try the following steps:

    Go to your WordPress dashboard > Settings >WP Rocket. In the WP Rocket settings menu click on “Media”. Find the “Lazyload” section within the Media settings.
    In the “Excluded images or iframes” field, paste the following code:
    .modula-gallery .modula-items .modula-item img > Save your changes.

    Make sure to clear your site and browser cache after making the changes.

    You can find the full instructions here.

    Let us know if you have any questions!

    Best regards,
    Cristina

    Thread Starter PRABIN M

    (@prabinm)

    11 months, 4 weeks ago

    Hi @cristinnaiulia

    First of all, thank you for your assist.

    I just followed your steps and still getting blank sections. When I clicked on the blank space, the lite-box effect for the image is working. ie, getting image popup on click.

    I think the image is still in the area but some how its hidden.

    Also, when I checked this site on other countries using vpn, some locations (New Yoark, Los Angeles), I get the full gallery like I showed on the screenshots. But most of the other location shows the way that I have issue right now.

    Do you have any suggestions?

    cristinnaiulia

    (@cristinnaiulia)

    11 months, 4 weeks ago

    Hello @prabinm,

    Thank you for reaching out to us!

    It might be an issue caused by a plugin or your theme.

    I recommend installing this plugin: https://ww.wp.xz.cn/plugins/health-check/

    After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshooting mode and only activate Modula and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    All the best,

    Cristina

    Thread Starter PRABIN M

    (@prabinm)

    11 months, 4 weeks ago

    Hi @cristinnaiulia

    Thank you for the suggestion. Let me try and get back to you if I have any issues.

    annaispascual

    (@annaispascual)

    11 months, 4 weeks ago

    Hola, yo subo imágenes nuevas a galerías pero no se muestra actualizada, no sé por qué, las guardo pero no me las actualiza…

    cristinnaiulia

    (@cristinnaiulia)

    11 months, 4 weeks ago

    Hello @annaispascual,

     Could you please open a new thread using this link?

    In the new thread, please share more details about the issue you’re experiencing and the steps you’ve already taken. This will help us support you more effectively.

    Looking forward to your reply!

    Warm regards, 

    Cristina

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Gallery No working Properly’ is closed to new replies.