• Resolved CDGi

    (@cdgi)


    Everything is up to date.
    I use the Customizr Theme.

    I see to only have this problem on one of my sites. I have a test site that has the exact same thing and it works perfectly fine.

    The problem is that the when I go to this page it doesn’t work. You can just go to the page and realize it isn’t working correctly.

    https://ww.wp.xz.cn/plugins/nextgen-gallery/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @cdgi – You do not appear to be using NextGEN Gallery on that page …

    – Cais.

    Thread Starter CDGi

    (@cdgi)

    I had it on there, but I had to change it because your plugin has been giving me a lot of problems and I needed something to in there.

    Plugin Contributor photocrati

    (@photocrati)

    @cdgi – Thanks for following up but without being able to see the issue at hand we do not know what may be happening and cannot offer any suggestions on how to try to correct it.

    – Cais.

    Thread Starter CDGi

    (@cdgi)

    Give me a second and I will put it on.

    Thread Starter CDGi

    (@cdgi)

    Check that same page from the first link.

    Plugin Contributor photocrati

    (@photocrati)

    @cdgi – I definitely suspect a (plugin) conflict as style sheet(s) and JavaScript used with NextGEN Gallery are not being loaded on that page.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

Viewing 6 replies - 1 through 6 (of 6 total)

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