Hello, @beezer26164
Please, provide us a link to your website, where we can see and test that gallery.
Also, we need to know the main settings of your gallery. Can you provide us screenshots of them?
Hello, @beezer26164
We tried to reproduce your problems on our testing servers and didn’t have any luck. So most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.
Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme.
More useful information you can find here: https://supsystic.com/tips-for-solving-issues-faster/
Afterwards let us know about the result. If the issue still exists, please contact us via internal support to investigate this issue.
I completely removed the plugin including database entries and reinstalled and everything seems to be working correctly now! It’s a great plugin that’s why I didn’t want to give up on it.
Glad to hear that your issue was solved and thank you for your feedback.
Don’t hesitate to contact us if you will need our help again.
