Gateway time-out Error code 504 after Add New Plugin

  • Resolved Kadai

    (@kadai)


    2 years, 2 months ago

    On my WordPress site, which uses a Multisite configuration. After installing this plugin, I encountered a problem that prevents me from installing any other plugins. Trying to access the network plugin management page (/network/plugins.php) results in a Gateway Time-out error (Error code 504).

    What could be the reason for this error?

Viewing 4 replies - 1 through 4 (of 4 total)
  • SergeM

    (@serge00)

    2 years, 2 months ago

    Hello @kadai,

    Please, disable this option:
    • WordPress Admin Page → Settings → Security by CleanTalk → General Settings → category Firewall → turn off the option “Check plugins and themes archives before install” → Save Changes.

    Then clear your website cache.

    Did it help?

    Thread Starter Kadai

    (@kadai)

    2 years, 2 months ago

    Thank you for your response, but I’ve checked it and this option has been disabled for me all the time.

    SergeM

    (@serge00)

    2 years, 2 months ago

    More details of the are needed. Please, send us the following:

    1. Your PHP version
    2. Your CMS version
    3. Your webserver error log (it could be found in your hosting account)

    You can send the log either via email:
    [email protected]
    Or create a private ticket:
    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 2 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

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