GDPR, CCPA data removal

  • Resolved nitrospectide

    (@nitrospectide)


    3 years, 8 months ago

    I’m going through our plugins that capture personal data, and looking at how to remove that data if a user request comes in to do so. This is to comply with the GDPR and other similar laws.

    After submitting a form and then FluentSMTP sending an email, the user info was in the FluentSMTP email log. So I went in and deleted the record from the email log to remove it. Afterward, I did a search in our site database, and the record is still in there, in a table called wp_fsmpt_email_logs.

    How can this be purged? Also, why is the table named fsmpt, not fsmtp?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    3 years, 8 months ago

    Hello @nitrospectide,

    We have tested and deleted the email log and it seems like the data is deleted from the database. It worked well. Can you please try updating Fluent SMTP to the latest version and check again?

    Regarding the table name, it was a typo. Thank you for informing us. We will look into it.

    Thank you

    Thread Starter nitrospectide

    (@nitrospectide)

    3 years, 7 months ago

    I discovered what the problem was. I had deleted the email sent TO the address in question, but not the one sent to the admin ABOUT the submission from that email address. When I put the address in the email log search box, the one to the admin that contained that address didn’t come up. Why?

    Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    3 years, 7 months ago

    Hello there,

    Would you please create a video so that we can recreate the issue on our end?

    Let me know the update.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

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