General cache or cookie issues, i think.. ?

Resolved KarlWolfschtagg
(@karlwolfschtagg)

4 years, 4 months ago

I have some weird general issues with cache on my front-end.

Using standard WordPress + WooCommerce + Bookings plugin.
After initial problem, I had to try plugins such as W3 Total Cache where i disabled all caching, but my cache problems remained.
Now I have the w3 plugin disabled since it didn’t help.

A specific example. I have a normal page with the (Otter) “All Products” block , shown as gallery.
I added a product in admin, and it showed up correctly in the gallery after a browser reload.
Now, when I set the visibility to hidden on that product (or if I delete the product altogether) – it still shows upon a reload on frontend.
In the case its deleted, there is simply an 404 error showing after clicking it obviously…

The weird thing is that all this behavior occurs in a private browsing window (chrome).

I can even completely close the browser, and open a new private (incognito) window, and after typing in my site it still shows the outdated gallery. Very strange.
If I use another, previously unused device, it obviously works as intended (hidden product not showing).

Further more, there seems to be only some content that are being cached wrong: a product (name, image, price), a general image etc.
If I add content or functionality, that seem to update at once correctly. For example, the price per hour on a booking, or number of persons chosable for a booking – all this works fine instantly.
It’s mostly (or maybe only) stuff that has been removed or hidden that are still visible.

If i make small changes to the site footer for example, all changes are updated correctly upon browser reload. Same with top menu nu. It seems the middle content area is the big problem in some way.

Any ideas? Am I missing something here?

Viewing 4 replies - 1 through 4 (of 4 total)

(@ihereira)

Hi there,

That’s odd, in order to take a better look at the issue, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Thank you!

Thread Starter

KarlWolfschtagg

(@karlwolfschtagg)

4 years, 4 months ago

Sure:


### WordPress Environment ###

WordPress address (URL): https://jkpgspa.se
Site address (URL): https://jkpgspa.se
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 102 MB
WP Debug Mode: –
WP Cron: ✔
Language: sv_SE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.15
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB-1:10.3.32+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Total databasstorlek: 11.15MB
Datastorlek för databas: 8.41MB
Indexstorlek för databas: 2.74MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Motor InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Motor InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Motor InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_options: Data: 3.14MB + Index: 0.08MB + Motor InnoDB
wp_postmeta: Data: 0.27MB + Index: 0.19MB + Motor InnoDB
wp_posts: Data: 1.44MB + Index: 0.06MB + Motor InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_trp_dictionary_sv_se_en_us: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wp_trp_gettext_en_us: Data: 0.34MB + Index: 0.41MB + Motor InnoDB
wp_trp_gettext_sv_se: Data: 0.48MB + Index: 0.48MB + Motor InnoDB
wp_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wp_trp_original_strings: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Motor InnoDB
wp_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB

### Post Type Counts ###

attachment: 11
bookable_person: 2
bookable_resource: 1
custom_css: 1
custom-css-js: 6
customize_changeset: 11
language_switcher: 4
nav_menu_item: 5
page: 11
post: 4
product: 4
revision: 55
shop_order: 24
wc_booking: 55
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (12) ###

All-in-One WP Migration: av ServMask – 7.53
Simple Custom CSS and JS: av SilkyPress.com – 3.38.1
Klarna Checkout for WooCommerce: av Krokedil – 2.6.4
Loco Translate: av Tim Whitlock – 2.5.7
Gutenberg Blocks and Template Library by Otter: av ThemeIsle – 1.7.4
Templates Patterns Collection: av ThemeIsle – 1.1.20
WooCommerce Bookings: av WooCommerce – 1.15.49 (en uppdatering till version 1.15.50 finns tillgänglig)
WooCommerce: av Automattic – 6.1.1
WP Mail Logging: av Wysija – 1.10.2
WP Mail SMTP: av WPForms – 3.2.1
WP phpMyAdmin: av Puvox.software – 5.1.1.05
WPForms Lite: av WPForms – 1.7.2

### Inactive Plugins (7) ###

Akismet Anti-Spam: av Automattic – 4.2.1
Check Conflicts: av ioannup – 1.1.4
Hello Dolly: av Matt Mullenweg – 1.7.2
Nets Easy for WooCommerce: av Krokedil – 1.24.1
TranslatePress - Multilingual: av Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.1.7

W3 Total Cache: av BoldGrid – 2.2.1
WooCommerce Stripe Gateway: av WooCommerce – 6.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Butikbas: ❌ Sidsynlighet bör vara offentlig
Varukorg: #7 - /varukorg/
Kassan: #8 - /kassa/
Mitt konto: #9 - /my-account/
Allmänna villkor: #10 - /kopvillkor/

### Theme ###

Name: Neve
Version: 3.1.1 (en uppdatering till version 3.1.4 finns tillgänglig)
Author URL: https://themeisle.com
Child Theme: ❌ – Om du modifierar WooCommerce på ett modertema som du själv inte byggt
så rekommenderar vi att du använder ett barntema istället. Läs: Hur du skapar ett barntema

WooCommerce Support: ✔

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Klarna Checkout Request Log ###

No KCO errors: 

### Action Scheduler ###

Färdigbehandlad: 177
Oldest: 2021-12-29 16:27:33 +0100
Newest: 2022-01-28 14:00:54 +0100

Väntar: 7
Oldest: -0001-11-30 01:12:12 +0112
Newest: 2022-02-07 10:48:34 +0100

### Status report information ###

Generated at: 2022-01-29 11:27:46 +01:00

Margaret S. woo-hc

(@margaretwporg)

4 years, 4 months ago

Hi @karlwolfschtagg

Thanks for sharing the System Status Report.

WP Memory Limit: 102 MB

Firstly, your site seems to be quite low on the WP memory limit. On our server requirements, we recommend a minimum of 256MB. Thus, I would recommend requesting your host to increase this limit for you to meet the minimum requirement. Alternatively, if you’re comfortable doing it on your own, here’s a guide you can follow – https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.

Secondly, please purge all cache from the caching plugin W3 Total Cache: av BoldGrid – 2.2.1. Here’s a helpful guide – https://docs.woocommerce.com/document/configuring-caching-plugins/

Also, please clear your browser’s cache memory and check if the issue persists.

Thanks

Margaret S. woo-hc

(@margaretwporg)

4 years, 4 months ago

We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

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