general settings are inactive

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Afnan

    (@afnanturab)

    7 months, 2 weeks ago

    Hi,

    Thanks for sharing the video! I’ve watched it carefully and checked everything on my end — the plugin is working perfectly here.

    It looks like the issue might be caused by a conflict with another plugin or your theme. Since your website isn’t live yet, please try deactivating other plugins one by one or temporarily switching to a default theme (like Twenty Twenty-Five) just for investigation purposes. Then check if the General Settings start working correctly.

    Once you find what’s causing the conflict, please let me know — I’ll be happy to take a closer look and fix it for you.

    Best,
    Afnan

    Thread Starter jennyjane951

    (@jennyjane951)

    7 months, 1 week ago

    Hi, Afnan!

    Thanks a lot for your reply and watching the video.

    I’d like to give you a clear summary to help diagnose the issue.

    ❗️Current behavior

    After installing Ultimate Cursor, the following problems appear:

    1. Sliders in the plugin admin panel do not work In General Settings, RangeControl sliders do not move — neither visually nor functionally. This happens even after a clean reinstall and manually removing all related DB options: ultimate_cursor_settings uc_analytics_status_… uc_notice_status_…
    1. Front-end freezes
    • Page scroll becomes blocked (page sticks to the top)
    • Many interface elements stop responding to clicks/taps — feels like a transparent overlay intercepts events
    • Horizontal drag/swipe interactions (carousels) stop working (mouse/trackpad + mobile touch)

    All functionality returns to normal immediately after deactivating the plugin.❗️Additional observation

    For debugging, we tried temporary patches just to re-enable scrolling.

    When scroll works, other effects appear:

    • Clicks/UI interactions become disabled
    • Horizontal drags/swipes stop working

    So it seems not only overflow is affected — likely pointer/touch event capture at a global/root level.

    3.Previously, there was also an issue where the Save button and the cursor preview in the plugin admin panel were not clickable.

    This happened before any custom patches or modifications — the UI elements were unresponsive, as if an invisible overlay was blocking the page.

    We temporarily fixed it through DevTools by disabling the overlay and event-blocking layer that the plugin applies on the settings page (via pointer-events:none on the cursor layer and stopping global pointer/touch/wheel interception). After that, the Save button and previews started working normally.

    This issue no longer occurs — the only remaining admin-UI problem is with the non-working range sliders.

    ℹ️ Environment

    • WordPress 6.8.3
    • Elementor 3.28.2
    • Astra theme 4.9.0
    • Ultimate Cursor — latest version

    Already tested:

    ✅ Plugin fully reinstalled

    ✅ Database cleaned from UC entries

    ✅ Cache plugins disabled

    ✅ Other plugins disabled

    ✅ Tested on Twenty Twenty-Five theme

    On Twenty Twenty-Five scrolling works, but sliders in settings still remain non-functional.

    I really want to keep using your plugin — it fits the project perfectly.

    We just need to solve these two things:

    ✅ admin sliders

    ✅ front-end event freeze / blocking

    I can provide console logs, a new video, or temporary access if needed.

    Thank you so much — really appreciate your help! 🙏

    Viewing 2 replies - 1 through 2 (of 2 total)

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