Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
The “generate” button does nothing, or at least all of my users are claiming to never get the email.
Is mail working for your installation? It’s just another email and if other mail is working from your WordPress installation then that should work too.
I as the admin also need to see that password,
That’s a bad practice.
Yes, I get that you get that but an administrator level account can always reset other accounts and you never need to login as that user’s account or see their password.
as we manage when and how they can access this company store.
You don’t permit them to login except during approved times?
give admins the option to create a password manually.
When you click “show password” for a new user then you see the generated password. Just type over it and you can set any password you like manually.
Bad practice or not, that’s how it’s always been and always will be.
The situation is these are company stores. They are open to employees – truckers – for a short time every couple of months. These guys don’t have email addresses, so even if the mail system was working properly, which I have to assume it is, they’d never get it. Not even that, but their user accounts have FAKE emails; [email protected], etc.
Not only that, but they have so much turnover that every quarter we delete all the users and do a bulk import from a csv. How is that going to be affected, as we have a column with the passwords we create.
The people who manage these guys are far from computer literate, and will never be able to figure out how to change the passwords now.
This screencast shows the Generate button doing nothing, and not allowing manual password change. I did find a hack where I turn off javascscript to again show the two password boxes, but that’s hardly a solution, especially if the managers are doing it. They’d never figure it out.
http://quick.as/l99qSxdmm
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I understand these are your requirements, but should you be encouraging it on everyone else by requesting it in core?
Absolutely, as WP.org just decided to do it and if the forums are any indicator, it’s loathed by many. It’s not up to WP to determine how people should secure their sites.
We are literally not going to be able to run businesses properly because of it.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’m moving this to How-To and Troubleshooting because there’s something broken with your installation.
Absolutely, as WP.org just decided to do it and if the forums are any indicator, it’s loathed by many. It’s not up to WP to determine how people should secure their sites.
I’m really sorry your having a tough time of it but we’ve seen “loathed by many” and this isn’t that.
Back to your problem and thanks for that video.
The generate password uses Javascript and when you click it and nothing happens then most likely a plugin is interfering with that JS.
Please try the following temporary steps to troubleshoot:
- Switch to the Twenty Fifteen theme
- Deactivate all of your plugins, no exceptions
- Clear your browser’s cache and cookies
- Re-login and visit the user menu where the Generate password button is.
Do you still get the problem when you do that? You can re-enable your plugins and set your theme right after that.
Unfortunately, and this happens a lot with these sites, plugins cannot be deactivated or the site just goes down. There are a lot of restrictions and roles, etc. so that these trucker guys don’t mess around.
But, if it’s a javascript conflict then I can’t be the only one. The sites worked flawlessly before the 4.3 upgrade, so the blame should be on WP to fix the conflict.
@heliumdesign: Without knowing what exactly the conflict is, there’s no possible way to fix it. You have to at least perform some basic debugging to determine what the cause of the problem is, so that the right people can be notified, so that the issue can be discovered, reproduced, patched, tested, and fixed.
None of this actually happens when all your report really consists of is “it’s broke, please fix it”.
Did you try any debugging steps at all? Did you try other browsers? Did you try disabling plugins and themes? Did you look for errors in the browser’s javascript console?
Until we know exactly how to make the problem happen, we *can’t* do anything to get it addressed.
Hi, I have had the same issue, the “generate” button does nothing. I’ve tried (without any good results):
1 – deactivate all plugins and use twentyfifteen theme;
2 – differente pc and browsers (win 7, win 10, mac os); a woocommerce assistance member accessed from the United States: everything works for him (I saw the screenshot);
3 – reinstall wordpress;
4 – reinstall from backup when all was working fine;
Then I change language to English (assistance had changed the language temporarily), and then switched to Italian. Now all is working fine.
I hope this can help you.
