Plugin Support
Milos
(@miloss84)
Hello there,
Thank you for your patience!
Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?
This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.
Also in the meantime you can try to rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Elementor Pro). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference. am looking forward to hearing back from you soon.
I am looking forward to your reply!
Kind Regards,
I don’t really have a screenshot to show. I have mega menus created usign Elementor. I save them and they create CSS files in /wp-content/uploads/elementor/css
Example: /wp-content/uploads/elementor/css/post-258.css
But then shortly after all those CSS files are getting deleted from that folder then the styling of those mega menus I created is gone.
If i click “Regenerate Files and Data” it doesn’t do anything. I have to manually go into each Elementor page and re-save for the CSS file to be regenerated.
Plugin Support
vipul78
(@vipulelementor)
Hi,
ww.wp.xz.cn rules state that commercial products are not supported here.
Since you are using Mega Menu it would not be possible to assist you with this as that is a Pro feature.
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com
ref: https://elementor.com/help/how-to-submit-a-support-ticket/
I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
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This reply was modified 1 year, 9 months ago by
vipul78.
