Hi there,
no we don’t offer Support over Reddit. The issue there is a lot of users, as per the example you listed, are using GP Premium without a up to date license.
As much we like helping every user there are two official methods of raising support.
Thread Starter
Karis
(@askel45)
@diggeddy I am not saying you help them over there on Reddit. I am saying you do the same way you do here and ask them to open a support topic. I have directed many people with premium licenses to your support forum from various WP subreddits.
Theme Author
Tom
(@edge22)
Not a bad idea – I’ll take a look and set something up if needed 🙂
Thanks!
Thread Starter
Karis
(@askel45)
@edge22 that would help. This is the second question in the past week I have stumbled upon from a GP user in that one subreddit. For inspiration, the guys over at The SEO Framework have done the same and they tend to comment on posts that mention their plugin.