Generating blank pages

  • Resolved adpearance

    (@adpearance)


    1 year ago

    We have found that, every ~3-10th export we run, a random single page is blank. When we check in the S3 bucket, that page has zero HTML. It can be fixed by re-running the export, but that is burdensome, as the single-page export option usually takes just as long as a full export (about 30 minutes).

    This has occured on multiple sites. It is always a single page, and there is no pattern we can discern.

    Curious if this is a known issue, or if anyone else has encountered something similar! Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author patrickposner

    (@patrickposner)

    1 year ago

    Hey @adpearance,

    thanks for reaching out!

    Take a look at the debug log and look for one of the pages that returns an empty page—there should be a notice there (timeout, couldn’t establish connection).

    You can also copy and paste the content here for us to troubleshoot!

    kawata12345

    (@kawata12345)

    10 months, 3 weeks ago

    Hello @adpearance, @patrickposner,

    Has this issue been resolved on your end?
    We are currently experiencing a similar phenomenon in our environment.

    After running the export, we are using Simply Static to output data to a local server directory. However, occasionally one of the files is exported as 0 bytes.
    There are times when the process completes normally as well.

    Here is a log from the time the relevant file was output. It appears to show a normal export.
    (Some directory names have been masked.)

    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:119] http_status_code: 200 | content_type: text/html; charset=UTF-8
    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:233] New filename for static page: donate/corporate/index.html [2025-07-08 09:10:37] [class-ss-url-fetcher.php:143] Renaming temp file from /tmp/686ce08ceb839-w5GUa2.tmp to [dummy directory]/simply-static-1-1751964706
    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:103] Filesize: 197468 bytes
    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:119] http_status_code: 200 | content_type: text/html; charset=UTF-8
    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:233] New filename for static page: donate/corporate/index.html
    [2025-07-08 09:10:37] [class-ss-url-fetcher.php:143] Renaming temp file from /tmp/686ce08cf1579-hfb72v.tmp to [dummy directory]/simply-static-1-1751964706/donate/corporate/index.html
    [2025-07-08 09:10:37] [class-ss-fetch-urls-task.php:151] Extracting URLs and replacing URLs in the static file
    [2025-07-08 09:10:37] [class-ss-fetch-urls-task.php:158] Adding 0 URLs to the queue
    [2025-07-08 09:10:37] [class-ss-fetch-urls-task.php:169] We're saving this URL; keeping the static file

    This occurs roughly once every 3 to 4 exports, and the affected file can be either an image or an HTML file.
    We’re currently using version 3.2.7.2, which is not the latest version.
    (We are planning to update soon.)

    Do you have any ideas on what might be causing this?

Viewing 2 replies - 1 through 2 (of 2 total)

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