Get 2 E-Mails when opening a ticket

  • akrenz

    (@akrenz)


    9 years, 8 months ago

    Hi,
    everytime someone opens a ticket, he gets 2 E-Mails:
    First the pre-defined one and then my customized E-Mail. This is not so nice. Can you help me please?

    Nice Greetings
    Alex

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JoomSky

    (@rabilal)

    9 years, 8 months ago

    Hi,

    You can edit JS Support Ticket emails in email template area.
    Admin > JS Support Ticket > Email Templates.

    You can manage email config in
    Admin > JS Support Ticket > Configurations > Mail Settings.

    Regards,
    Ahmad Bilal

    Thread Starter akrenz

    (@akrenz)

    9 years, 8 months ago

    Hi,

    Yes i edited the E-Mail template. But everytime the old one (standard mail) AND the customized one are send. (If it helps, I’m using wordpress in german).

    Best Regards
    Alex

Viewing 2 replies - 1 through 2 (of 2 total)

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