• Resolved SSmeredith

    (@ssmeredith)


    I checked the requirements and see both infusion-submit and infusion-form are there. I tested with a fresh HTML copy no styling and also added the shortcode to the current form on the site’s footer but still not able to see the code.

    Could you take a quick look? Maybe you can spot something?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Geek Goddess

    (@geek-goddess)

    Hi SSmeredith,

    I took a quick look and you have Contact Form 7 running in your site with the recaptcha turned on for that. This is interfering with my plugin. You can’t have two plugins inserting recaptcha code at the same time. 🙂 Try deactivating ContactForm7 and let me know if that fixes it.

    Thread Starter SSmeredith

    (@ssmeredith)

    I didn’t even know they had it up. Let me see about that. I’ll let you know. Thank you for the speedy reply!!

    Thread Starter SSmeredith

    (@ssmeredith)

    I deactivated both Contact Form 7 and the corresponding Recaptcha plugin – yes I know that’s integrated now 😉 and cleared the caches. Still not seeing it…

    Plugin Author Geek Goddess

    (@geek-goddess)

    I was hoping that was all…but I also saw a whole lot of javascript errors on the site. If something is uncaught it can break jQuery from running properly. I ran some tests and when I disabled the thickbox script, the recaptcha showed up. I saw that Thickbox was throwing a javascript error, so I thought it might be the culprit. You might try using a different modal popup script. I’m afraid I have no control over other scripts that have errors in them.

    Thread Starter SSmeredith

    (@ssmeredith)

    You are above and beyond!! Thanks again for your support 🙂

    Plugin Author Geek Goddess

    (@geek-goddess)

    No problem! At least we found what the issue was. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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