Get SERVER_ERROR NO: 8 | ww.wp.xz.cn

Resolved nttm99
(@nttm99)

5 months, 1 week ago

Hi,

I just installed plugin on my website. But it show this error:

Dec 15 2025 16:37:19: Error occurred while automatically get Access key. SERVER_ERROR NO: 8 MSG: {“trackify.vn”:”An account connected to the website trackify.vn already exists. Please restore access to the account here: https:\/\/cleantalk.org\/my\/reset_password?forgotten_email=1″}

Screenshot: https://i.imgur.com/lvAoGZX.png

I used to install this plugin on my website, but deleted it due to backup and now have to install it again. I have try to reset password but there is no email coming.

Please check on this matter.

Thanks for your help.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support sergecleantalk
(@sergecleantalk)

5 months, 1 week ago

Hello,

It appears that your default website email is different from your CleanTalk email. Please copy your access key from your CleanTalk Dashboard:

https://cleantalk.org/my/

Paste it into the ‘Access key’ field and save the settings. If you require any further assistance, please contact us at [email protected] or through our private Ticket System:

https://cleantalk.org/my/support/open

ww.wp.xz.cn Support Forum is for plugins only, not the service

Thread Starter nttm99
(@nttm99)

5 months, 1 week ago

Hi,

The problem is I cannot log in to my Cleantalk account. I lost my password and tried to reset, but there is no reset password email.

So I have to send a ticket to this Cleantalk support email?

Plugin Support sergecleantalk
(@sergecleantalk)

5 months, 1 week ago

Yes, please write to [email protected].

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.

3 replies
2 participants
Last reply from: sergecleantalk
Last activity: 5 months, 1 week ago
Status: resolved