get_cms_hash error on scan

  • Resolved hpraza8

    (@hpraza8)


    2 years, 10 months ago

    I bought premium and after every sometime it shows me infected files in sc. If it is protecting then why files are being infected? second while I was deleting suspicious code form suggested files I sent some files for analysis and plugin froze. rest of WordPress CMS is working fine but when I go to Malware scan option there is just text no clickable nothing. trying to start new scan getting error Get_CMS_Hash then I tried to deactivate and reactivate plugin now it is not validating my access key

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 years, 10 months ago

    Hello @hpraza8.

    If it is protecting then why files are being infected?

    The files could have been infected before installing our plugin. Or infected in ways that the plugin cannot control. For example, vulnerabilities of other plugins or themes, access to the file system of the site via ftp.

    now it is not validating my access key

    Please click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.

    If the scanner remains frozen, please do this:

    1. WordPress Admin Page → Settings → Security by CleanTalk → General Settings → enable the “Complete Deactivation” option → Save Changes.
    2. WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and then Activate.
    3. Insert your Access key in the plugin settings.

    Next, make a scan. Files for which you have questions will have to be re-sent for analysis.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    2 years, 10 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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