Getting 503 when save image-editor

  • Josep Marxuach

    (@josep-marxuach)


    2 years, 11 months ago

    Hi, I have a WP with latest version 6.2.2 and WP Offload Media Lite 3.2.4.

    I deactive all plugins and i leave only WP Offload Media Lite activated. I go to Media and I upload an image, I go to “Edit Image” and sometimes, not allways I get a 503 on the following admin-ajax.php post :

    action: image-editor
    _ajax_nonce: 5e2e8149f7
    postid: 1303898
    history: [{“r”:-90}]
    target: all
    context:
    do: save

    It takes some time to response 1:14s and then we get 503. There is no entry in php errors log, no warnings, nothing.

    We had WP Offload Media with WP 5.9 and we didn’t get those errors.

    It seems that whe get 503 in some actions that require update the image to S3.

    We need help, please.

Viewing 1 replies (of 1 total)
  • Plugin Support Delicious Brains Support

    (@dbisupport)

    2 years, 11 months ago

    Hi @josep-marxuach!

    WP Offload Media Support Team here. Thanks for reaching out with your query! We would be happy to assist.

    Can you please try editing your wp-config.php file on the server to replace this line:

    define( 'WP_DEBUG', false );

    With these lines –

    define('WP_DEBUG', true);

    define('WP_DEBUG_LOG', true);

    define('WP_DEBUG_DISPLAY', false);

    This will cause all runtime errors, warnings, and notices to be written to /wp-content/debug.log, which will hopefully yield some better information about what’s going on.

    Can you please try the process again and then send on the debug.log file if created?

    More details about that at https://ww.wp.xz.cn/support/article/editing-wp-config-php/#wp_debug

    Once we have finished troubleshooting, you should revert that config change and delete the debug.log file.

Viewing 1 replies (of 1 total)

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