Getting error “Uncaught ReferenceError: cmplz_accept_all is not defined”

Resolved

(@tosturaw)

I installed and setup the plugin to 100%.
But when I opened my homepage, there was no consent popup. After checking the console, I saw this error

Uncaught ReferenceError: cmplz_accept_all is not defined
    conditionally_show_banner https://staging-6e40-pitcherwebsitestaging.wpcomstaging.com/wp-content/plugins/complianz-gdpr/cookiebanner/js/complianz.min.js?ver=6.4.7:1
    <anonymous> https://staging-6e40-pitcherwebsitestaging.wpcomstaging.com/wp-content/plugins/complianz-gdpr/cookiebanner/js/complianz.min.js?ver=6.4.7:1
complianz.min.js:1:20365
    conditionally_show_banner https://staging-6e40-pitcherwebsitestaging.wpcomstaging.com/wp-content/plugins/complianz-gdpr/cookiebanner/js/complianz.min.js?ver=6.4.7:1
    <anonymous> https://staging-6e40-pitcherwebsitestaging.wpcomstaging.com/wp-content/plugins/complianz-gdpr/cookiebanner/js/complianz.min.js?ver=6.4.7:1

Can someone help me with this as I am using this plugin for first time?

Thanks

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor Jarno Vos
(@jarnovos)

2 years, 11 months ago

Hi @tosturaw,

I’ve checked the attached page, although the described error doesn’t seem to appear anymore. It may have been temporary, for example as a result of caching/optimizations; are you still experiencing any issues?

If the behavior does seem to persist on your end, you could try the below version of the Complianz plugin in which the cmplz_accept_all function has been moved.

Download: https://we.tl/t-ThcV6hopmX

Hope this helps, let me know!

Kind regards, Jarno
Thread Starter tosturaw
(@tosturaw)

2 years, 11 months ago
Hi @jarnovos

Thanks for the response.

Yes it actually worked after I re-installed the free plugin. But as I installed the premium plugin, it showed the same error.

I am now removing the plugin and installing the one you provided.
One question, if I install the premium plugin over the free plugin, will it work?

I guess I will find out and return to you with updates.

————-After Installing premium plugin————-

As before, when I install the premium plugin, I get the same error.
Can you provide a premium plugin version which doesn’t have this “cmplz_accept_all” error?

Thanks
- This reply was modified 2 years, 11 months ago by tosturaw.
Plugin Contributor Jarno Vos
(@jarnovos)

2 years, 11 months ago

Hi @tosturaw,

As you’re now using the Premium plugin (and as we’re solely allowed to discuss the Free plugin on these forums):

Please reach us via support(at)complianz.io and I will attach a plugin version containing same adjustment, but for the Premium plugin in this case.

I’ll mark this thread as resolved for the aforementioned reason.

Kind regards, Jarno

tdrv
(@tdrv)

2 years, 11 months ago

Hi @jarnovos,

I am having this issue only when accessing the website from a country where we’ve disabled the Complianz consent banner (US for example)

How can we fix it?

Plugin Contributor Jarno Vos
(@jarnovos)

2 years, 11 months ago

Hi @tdrv,

I’m assuming that your question concerns the Premium plugin (due to multiple regions/geoIP being mentioned). Please contact us directly via support(at)complianz.io, and we can provide further assistance.

Kind regards, Jarno