Getting errors: (subscription trial end) failed to finish processing

  • Resolved dexneon

    (@dexneon)


    3 years, 8 months ago

    Following the Topic of @noyz319 (https://ww.wp.xz.cn/support/topic/getting-errors-subscription-trial-end-failed-to-finish-processing/), because is the same:

    I got the following answer by Woocommerce Subscription about your plugin:
    “On your subscription product Xxxxx, there’s a custom start date (which seems to set a custom trial period) but there’s no trial period set.” So they confirmn me that is this plugin the one which is generating those errors.

    And I got this answer by Jose Conti (Redsys Plugin): “I think the problem is that you have set it to expire after 1 month. One month after the first payment, the collections are suspended.”

    So they confirmed me that is this Plugin the one which is generating the errors because the Trial Set. I hope you can solve it in the next version.

    Thanks so much for the Plugin 😀

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Javier Carazo

    (@carazo)

    3 years, 8 months ago

    @dexneon,

    Respect to:

    “I think the problem is that you have set it to expire after 1 month. One month after the first payment, the collections are suspended.”

    It must not be true because by default WooCommerce Subscriptions allows you to create trial periods of up to years.

    With respect to the WooCommerce Subscriptions answer, you should tell them:

    There is no trial period set because we are using woocommerce_subscriptions_product_trial_length and woocommerce_subscriptions_product_trial_period to override it.

    How should we use those hooks to avoid this problem?

    Plugin Author Javier Carazo

    (@carazo)

    3 years, 8 months ago

    @dexneon,

    I think I have just solved it. Update to 0.5 and new subscriptions created from then, should not have this problem because I sync also the metadata inside the plugin to avoid this kind of problems.

Viewing 2 replies - 1 through 2 (of 2 total)

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