ActiveCampaign Not Syncing with WordPress – Revenue Showing as 0

  • subirbiswas

    (@subirbiswas)


    1 year, 1 month ago

    Hi there,

    I’m facing an issue where ActiveCampaign is not syncing properly with WordPress.

    I’ve already reconnected ActiveCampaign to WordPress to ensure the integration is active. I ran a campaign and received orders, but the revenue in ActiveCampaign still shows 0.

    When I checked the WordPress order details, the contact is there, but the corresponding order data isn’t appearing in ActiveCampaign. It seems there’s a syncing issue between WordPress and ActiveCampaign.

    Additionally:
    1. I couldn’t find a manual sync option within the WordPress menu.
    2. When I tried to initiate a sync from ActiveCampaign, it redirected me to a URL saying I don’t have access — even though I’m logged in as an administrator.
    3. Please check if this could be a version compatibility issue, as my current WordPress version is 6.8.

    I’ve attached a screenshot for reference.

    Any insights or solutions would be greatly appreciated!

    https://tinyurl.com/25waseeo
    https://tinyurl.com/2ddozu3q

    • This topic was modified 1 year, 1 month ago by subirbiswas.
    • This topic was modified 1 year, 1 month ago by subirbiswas.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • andrweb

    (@andrweb)

    1 year, 1 month ago

    Hello @subirbiswas did you have the same problem before updating the active campaign plugin and wordpress? Because we should also do the update but we don’t want to encounter the same problem.

    Have you tried to go back to the previous version of wordpress and see if it works again?

    Thanks!

Viewing 1 replies (of 1 total)

The topic ‘ActiveCampaign Not Syncing with WordPress – Revenue Showing as 0’ is closed to new replies.