Hello @bojangles50
I see that you are using the LiteSpeed Cache plugin, and some visitor parameters may be transmitted incorrectly. It causes incorrect filtering in some requests.
We suggest changing the following Anti-Spam plugin settings:
– Use Anti-Spam by CleanTalk JavaScript library to On (WordPress Dashboard -> Settings -> Anti-Spam by Cleantalk -> Advanced settings -> Data Processing section).
Please, check these screenshots: Advanced settings https://prnt.sc/t5hbLFS0HDa4, Use Anti-Spam by CleanTalk JavaScript library option https://prnt.sc/GBAwmtDwbmrG.
Also make sure that the website cache is 24 hours or less. In the LiteSpeed Cache, this is the ‘Public Cache TTL’ option in the TTL Tab: https://docs.litespeedtech.com/lscache/lscwp/cache/#ttl-tab.
Our recent compatibility studies with LiteSpeed Cache have shown that for our plugin to work correctly, you need to add exclusions to the JS Excludes and JS Deferred/Delayed Excludes sections for our ‘apbct-public-bundle scripts’ in the LiteSpeed Cache plugin. Without these exceptions, some parameters are not transmitted to the Cloud, resulting in false positives.
Please see the screenshot for reference: https://prnt.sc/RgnGkshU68GR.
Don’t forget to clear the cache after all actions!
Please let us know if the issue persists.
Hello thank you for your advice I done all you said waited for a while then submitted an email using the contact form and nothing,but when I login to the back end of my website I can see the email did send to the website but it just did not come to me.
Before I used this Anti Spam I was geting emails and orders with no hassle
Thank you for the feedback.
Could you please tell us what email you used for tests? We will look for the corresponding request in your logs. If it’s more convenient, you can create a ticket here and provide us with the necessary information. Please, paste the link to this topic, so we can identify you quickly.
Hello it was the email adrress the form is using which I am not going to put on a public forum which is also the same email address all orders used to come to as well. All emails used to come to my mail client which is mailbird.
I will open up a support ticket as you mentioned
Hello.
We discovered that the third-party ActiveCampaign Postmark plugin overrides wp_mail. This was causing emails not to be delivered. So I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
