Getting recurring disconnects

(@johnfleming)

We have been experiencing recurring disconnects using teh plugin. This has been happening for the past 45 days or so. WE have been using teh plugin for several years and only saw this a couple of times. Now it seems to happen every 24 hours or so.  Here is latest log



[2026-5-26, 22:06] API.INFO: Submitted contact data ["Extra information",[{"email___3c59495a3edf2d27cd20fc1987544522":{"key":"email","val":"@gmail.com"},"email":"@gmail.com","lists___a79bcf8a2f820ff3a36346fae870ac3f":{"key":"lists","val":""},"list":["2be9a470-7aad-11e3-9980-d4ae526edc76"],"anniversary":{"key":"anniversary","val":""}}]] []
[2026-5-27, 16:49] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-27, 23:37] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-28, 15:10] Refresh Token:.INFO: Refresh token triggered [] []
[2026-5-28, 15:10] Refresh Token: .INFO: Old Refresh Token: gVzNyTm-* [] [] [2026-5-28, 15:10] Access Token: .INFO: Old Access Token: eyJraWQi* [] []
[2026-5-28, 15:10] Refresh Token: .INFO: Refresh token successfully received [] []
[2026-5-28, 15:10] Refresh Token: .INFO: New Refresh Token: YuO8sZrp* [] [] [2026-5-28, 15:10] Access Token: .INFO: New Access Token: eyJraWQi* [] []
[2026-5-28, 15:10] Expiration time:.INFO: Current time: 2026-5-28, 11:10 Estimated expiration time: 2026-5-29, 11:10 [] []
[2026-5-28, 17:29] API.INFO: Submitted contact data ["Extra information",[{"email___3c59495a3edf2d27cd20fc1987544522":{"key":"email","val":"@yahoo.com"},"email":"@yahoo.com","lists___a79bcf8a2f820ff3a36346fae870ac3f":{"key":"lists","val":""},"list":["2be9a470-7aad-11e3-9980-d4ae526edc76"],"anniversary":{"key":"anniversary","val":""}}]] []
[2026-5-29, 14:10] Refresh Token:.INFO: Refresh token triggered [] []
[2026-5-29, 14:10] Refresh Token: .INFO: Old Refresh Token: YuO8sZrp* [] [] [2026-5-29, 14:10] Access Token: .INFO: Old Access Token: eyJraWQi* [] []
[2026-5-29, 14:10] Refresh Token: .INFO: Refresh token successfully received [] []
[2026-5-29, 14:10] Refresh Token: .INFO: New Refresh Token: -oAXtBGx* [] [] [2026-5-29, 14:10] Access Token: .INFO: New Access Token: eyJraWQi* [] []
[2026-5-29, 14:10] Expiration time:.INFO: Current time: 2026-5-29, 10:10 Estimated expiration time: 2026-5-30, 10:10 [] []
[2026-5-30, 01:34] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-30, 16:11] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-30, 19:02] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-30, 20:48] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-30, 22:07] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 02:12] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 03:23] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 04:51] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 04:52] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 13:40] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 17:58] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 19:55] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 20:08] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 20:08] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-5-31, 20:08] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-01, 04:30] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-01, 04:30] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-01, 12:22] Refresh Token:.INFO: Refresh token triggered [] []
[2026-6-01, 12:22] Refresh Token: .INFO: Old Refresh Token: q_EJuvAX* [] [] [2026-6-01, 12:22] Access Token: .INFO: Old Access Token: eyJraWQi* [] []
[2026-6-01, 12:22] Refresh Token: .INFO: Refresh token successfully received [] []
[2026-6-01, 12:22] Refresh Token: .INFO: New Refresh Token: -_Yz9eFn* [] [] [2026-6-01, 12:22] Access Token: .INFO: New Access Token: eyJraWQi* [] []
[2026-6-01, 12:22] Expiration time:.INFO: Current time: 2026-6-01, 08:22 Estimated expiration time: 2026-6-02, 08:22 [] []
[2026-6-02, 03:59] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 03:59] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 11:45] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 13:10] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 14:29] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 16:08] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-02, 21:57] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-03, 22:46] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-04, 00:51] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-06, 16:23] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-07, 05:50] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-07, 22:26] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-07, 22:26] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-08, 15:40] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-09, 06:29] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-09, 17:48] Refresh Token:.INFO: Refresh token triggered [] []
[2026-6-09, 17:48] Refresh Token: .INFO: Old Refresh Token: sGiXZr07* [] [] [2026-6-09, 17:48] Access Token: .INFO: Old Access Token: eyJraWQi* [] []
[2026-6-09, 17:48] Refresh Token: .INFO: Refresh token successfully received [] []
[2026-6-09, 17:48] Refresh Token: .INFO: New Refresh Token: UERvaR_k* [] [] [2026-6-09, 17:48] Access Token: .INFO: New Access Token: eyJraWQi* [] []
[2026-6-09, 17:48] Expiration time:.INFO: Current time: 2026-6-09, 13:48 Estimated expiration time: 2026-6-10, 13:48 [] []

The page I need help with: [log in to see the link]

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Plugin Contributor Michael Beckwith
(@tw2113)

The BenchPresser

1 day, 11 hours ago

Good day @johnfleming

Majority of the log items look to be signup attempts that were submitted during time when manual refresh was needed for new Access tokens. Once refreshed, those caught items should have been submitted to the intended list. This happened twice, around the 29th, and then on the 2nd.

Can you recall yourself or someone else helping with the website, manually reconnecting about twice in June here? the 1st and today the 9th, specifically?

We’re also actively working on changes to the plugin after discovering what’s known as concurrency/race conditions, which we hope will stabilize connections. Let us know if you’d be interested in trying that out, before we potentially push out to everyone.

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