Getting time out error on feed http_request_failed – cURL error 28

  • Resolved viqi11

    (@viqi11)


    7 months ago

    Hi,

    I have installed the free version of the instagram plugin. Connected an account and created a feed. I am getting the error:

    HTTP Error. Unable to connect to the Instagram API. Feed will not update.
    Error connecting to https://graph.instagram.com/me?. http_request_failed – cURL error 28: Connection timed out after 10002 milliseconds

    I have removed characters after “me?”.

    I am looking to purchase the pro version, but want to make sure it works before ourchasing.

    I have verified on the hosting server that graph.instagram.com is not blocked. I ran the following on the hosting server:

    curl -I https://graph.instagram.com
    HTTP/2 400
    debug-link: https://www.meta.com/debug/?mid=31b160a10b1aab8706548940e2b07763
    error-mid: 31b160a10b1aab8706548940e2b07763
    vary: Origin
    vary: Accept-Encoding
    content-type: application/json; charset=UTF-8
    www-authenticate: OAuth "Facebook Platform" "invalid_request" "Invalid OAuth 2.0 Access Token"
    access-control-allow-origin: *
    strict-transport-security: max-age=31536000; preload; includeSubDomains
    pragma: no-cache
    cache-control: no-store
    expires: Sat, 01 Jan 2000 00:00:00 GMT
    x-fb-request-id: A3v7cwwTLxR2xHGDkAeqFq3
    x-fb-trace-id: CaeIlDllEPe
    x-fb-rev: 1029725718
    x-stack: www
    x-fb-debug: ngtwkCvj4md+S6yEL4cWFZjq5LQCg8TeTiKVddjGRwirubr1cM/IqFpPS/JroThZO3tbtZAnkuUA4sc1iacRWg==
    content-length: 144
    date: Tue, 11 Nov 2025 21:37:48 GMT
    proxy-status: http_request_error; e_fb_vipaddr="AcPIhX4F5R9lrYnTJvic3MkCj-lLtnT6r10BpalpilbZfmgy9sCwtB3hCtIUQdDOfoRBJ2YeKW5tWILJK1C5zcQLpoG2E7rVADeAO9fo"; e_clientaddr="AcMW-lHeUxn08GY-2OXHajQjEtY1d8Y5fVkyqBaFy69v1XwfPGGzW3atPWE4bwrHtVPlAdMHt6dHYl6WkDaLAN30h1682uYKhqjro0DY58E1JNcq"; e_upip="AcMnMVzgmfCjVVWPeMM57vns6XQD0Onwv6EEQwEf__ToASQkK6toGNUATL7RK_X1GRh6Tj6oKrIhsV2vbS5KfptqKddhxfSi-4csPNZf"; e_fb_zone="AcORUMAZ372oIAhy3Wq0o-yw_eJ_SoBkgaye7rmQMsT05Qu35WV4fpq463fAFFgl"; e_fb_twtaskhandle="AcPfRXgNSTaEbW363VSzbBtvQcY48DBcdbti3hpJ6vPrb7c4ydrz_5dPDGZkz2jLeiwtP4_9aowQ7snDqov_JZELRH-znq--bRKQFAWV"; e_proxy="AcPgYvBHP-QycqH3cK6UvngrUdx-wnmmtX8DiTn6yA_YSKBnWuOj1ck4n_XSorwHCTrIPv12dv_lPBcmf4J", http_request_error; e_fb_vipaddr="AcOpD314Bq15DJzXxCKsL2_Hfi4mZCllhxIIwSUthlvLhBlQpqzGvB_f8bSsoKWJdm4bP-M"; e_clientaddr="AcMICSN_DuBsz8em24RJ9Gf44Quq6S0YFJViHcA2Oze3iJrLr6Y-lNaSSW1y6hIU7hWvaCLlnFhyXlN1"; e_upip="AcM7WygN6f5bl0xYyPnpvpP5_bu62qNcBBWp52Jz2UYE8Vn97ADPI_Yjwt0m7VNw0TgRJKbgkB4iCqt-i0EqMbY706XgSGBZEaQ8a2oM"; e_fb_zone="AcMtD0GhWs9lbP78ZOjOMv4Tjokh9WAA7tvPy9Zm4LwXmNXNoA1mcPkX50VfAQ"; e_fb_twtaskhandle="AcP-NLQQzJ-GX4rI7jTT7skdUW-CtjW_32wIpItzN2Eub0IAUVAnIo2DPDBh3oo-lcBSqFLiON4ZOiVz5Ix5ZFGCYqssNQVrQQg"; e_proxy="AcPz0NvESGjykD4YBZ7WyaKh1W_UPJMh4G3nxzzBKZYlNyVQhYFWb34Pz4P8K_qfGlF0Oxf8EnfH9tE"
    x-fb-connection-quality: EXCELLENT; q=0.9, rtt=1, rtx=8, c=8, mss=1380, tbw=3471, tp=-1, tpl=-1, uplat=28, ullat=0
    alt-svc: h3=":443"; ma=86400

    What could be the issue?

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Support manuramas

    (@manuramas)

    6 months, 4 weeks ago

    Hi @viqi11 ,

    Thanks for reaching out and for providing that detailed information!

    The “cURL error 28: Connection timed out” message typically indicates that your server is having trouble connecting to Instagram’s API. Even though your command-line curl test was successful, the environment your WordPress site uses to make requests can sometimes have different configurations or restrictions.

    Here are a couple of things you can try to resolve this:

    1. Reconnect the Source: Sometimes this can be a temporary issue. Please try waiting about 10-15 minutes and then attempt to reconnect your Instagram account within the plugin settings.
    2. Contact Your Web Host: If the issue continues, it’s very likely a restriction on your server. We recommend contacting your hosting provider and letting them know you are seeing a “cURL error 28: Resolving timed out” when your website tries to connect to the Instagram API. They should be able to check their firewall or other security settings to ensure that connections to Instagram are not being blocked for your website.

    As an alternative, if you are not already, you could also try connecting your account as an Instagram “Business” profile, as this uses a slightly different connection method that may work better on your server’s configuration.

    We hope this helps! If you have any other questions, please feel free to reply here or contact us directly at [email protected].

    Smash Balloon Support

Viewing 1 replies (of 1 total)

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