Hi,
We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.
Regards,
BestWebSoft Support Team
Hi gwnfld,
We kindly ask you to create a private ticket on our support forum: http://support.bestwebsoft.com/. In this ticket, please provide:
1. A link to this post, so that we could recall the case immediately.
2. A screenshot of the plugin settings page.
3. Also, please specify, does the problem appear when you save the changes after you checked ‘Add Quotes and Tips to the search Quotes’ or ‘Tips’ on the plugin settings page? Is our Custom Search plugin activated at this point?
Regards,
BestWebSoft Support Team
Thread Starter
gwnfld
(@gwnfld)
Closing support stated problem was a bug and will be addressed in next update
Hi gwnfld,
We kindly ask you to specify, did you manage to solve the problem? If not, and you still need our help, we kindly ask you to go through the steps we mentioned in the previous message, namely:
Please create a private ticket on our support forum: http://support.bestwebsoft.com/. In this ticket, please provide:
1. A link to this post, so that we could recall the case immediately.
2. A screenshot of the plugin settings page.
3. Also, please specify, does the problem appear when you save the changes after you checked ‘Add Quotes and Tips to the search Quotes’ or ‘Tips’ on the plugin settings page? Is our Custom Search plugin activated at this point?
Regards,
BestWebSoft Support Team
Thread Starter
gwnfld
(@gwnfld)
Not sure why you’re asking this again is your response from the ticket
Hi,
Thank you for drawing our attention to this bug. We will fix it in the nearest plugin update.
Sincerely,
BestWebSoft Support Team
So until the update is taken care of I just considered the issue resolved.
Hi gwnfld,
We are asking this in order to specify the conditions under which this bug is reproduced, so that we could make sure we have dealt with this bug completely.
In case you’d prefer not to provide the data we ask for, you can wait for the next plugin update, and, in case for some reason the problem does not disappear, contact us on our support forum http://support.bestwebsoft.com/.
Regards,
BestWebSoft Support Team