Giftable variations not showing

  • Resolved nickamis

    (@nickamis)


    6 years, 10 months ago

    I have marked a selection of product variations as giftable but they do not appear at the Checkout.

    At the Variable product level the product is marked as ‘Not Giftable’ with the correct gift category selected.
    At the variation level the appropriate variations are marked as giftable.

    Not sure what’s happening.

    Thanks in advance.

    Nick

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter nickamis

    (@nickamis)

    6 years, 10 months ago

    I think the problem relates to the variable product gift category being cleared out when the ‘Giftable’ option is disabled. When I re-enter the category for the variable product the variations correctly appear.

    However all the variations are reported as being ‘Out of Stock’ even though there is stock.

    Plugin Author DecomTeam

    (@decomteam)

    6 years, 10 months ago

    Hi @nickamis
    1. You must have price, sku, quantity (all informations) for product
    – Doest main product have stock and all other infos filled in ?
    2. We dont allow gifts category stacking/overlapping
    – for every category you should create unique gifts (best way would be to create GIFT products that are just GIFT)

    Thread Starter nickamis

    (@nickamis)

    6 years, 10 months ago

    I’m not sure what mean by ‘the main product’. If you are referring to the variable product (rather than the variant) that doesn’t make sense as stock is managed at the variant level rather than the parent product.

    With regards to gift categories, I only have one. If I did want more then having a separate version of a product for each gift category seems like nonsense. I’d have to start making up different SKUs for what is the same product.

    Sounds like there are some design flaws in the plugin.

    Plugin Author DecomTeam

    (@decomteam)

    6 years, 10 months ago

    @nickamis some things even if logical arent easy or normal (different point of view), price and informations should all be filled in, for price i think you can put zero (0) but it cant be empty nor the other fields.

    – we created a plugin to offer free gifts, even if its working with current producs we advise everyone to create ‘gift product’ that is only ‘gift’. As many of users forget that orders can be re-ordered from users order history, and if you change price and remove it from giftable – your product still has the same ID…

    – before anything else, you should test plugin on clean install without plugins, in most cases there can be conflicts
    1. Try different theme, we recommend Storefront
    2. Try without other plugins (if you different woocommerce plugins)

    • This reply was modified 6 years, 10 months ago by DecomTeam.
    • This reply was modified 6 years, 10 months ago by DecomTeam. Reason: editing typo and plugin test recommendation
Viewing 4 replies - 1 through 4 (of 4 total)

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