Hi @dereje2 ,
Glad you reached out! Happy to help with this one.
We’ve seen this error before for GiveWP installations on a subdirectory.
Can you send along the URL of your form?
Furthermore, please send along your System Info.
Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
i’m working on locally if it give insight
hereis the my form url =http://localhost/payment2/wp-admin/edit.php?post_type=give_forms&page=give-forms
and here is the system info
Home URL:http://localhost/payment2Site URL:http://localhost/payment2WP Version:6.7.1WP Multisite:–WP Memory Limit:512 MBWP Debug Mode:WP Cron:Language:en_USPermalink Structure:/%postname%/Show on Front:postsTable Prefix:wp_Table Prefix Length:3Table Prefix Status:AcceptableAdmin AJAX:AccessibleRegistered Post Statuses:publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, charitable-pending, charitable-completed, charitable-failed, charitable-cancelled, charitable-refunded, charitable-preapproved, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded
Hi @dereje2 ,
Thanks for sharing the URL, even though you’re working on a local environment!
Checking the URL that the error gave — http://localhost/payment2, I can confirm that you are running into an edge-case issue with our core GiveWP plugin. What is happening is that installations in subfolders are not working. It needs to be on a subdomain OR on the main domain, but not subfolders.
This has been reported to our development team. We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed.
For now, I’m adding an internal note on our report to log this inquiry.
Since you’re still working locally, if possible, you can try moving the site to a subdomain installation or the root directory.
I’m marking this as resolved (as we’ve determined the issue), but if you have further questions, please send them along in here and I’ll hop back in to assist.
Thank you for using GiveWP!
Have a wonderful day.
