Hi @dguj,
Happy to help you!
I’ve accessed your website to see if I could replicate the issue, and something I noticed is that it took me more than a minute to load the page, which makes me think that you may be facing some issue on your server. The first thing I’d check is that you site is accessible to everybody and that your server handles these accesses without problem.
Another thing I noticed on your site is that you are using a plugin called Autoptmize. Sometimes, depending on the settings of this plugin, it breaks the JS scripts that GiveWP relies on to work properly. In this case, you need to stop any JS minification or script merging on the plugin settings. Also, you need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes:
– any page with a donation form on it and/or the donation form URL itself
– the /donation-confirmation/ page
– the /donation-failed/ page
– the /donation-history/ page
– the /recurring-donations/ page (if applicable)
After that, clear your browser’s cache and access the donation form again.
Hope it helps. Have a great day!
