global shortcode won’t work

  • Resolved perlfan

    (@perlfan)


    8 months, 2 weeks ago

    Hi there, as the user in this previous posting: https://ww.wp.xz.cn/support/topic/extended-shortcode-doesnt-work/ I don’t get the global short code to work (e. g. [ctyw_order_information data=”order_billing_first_name”]). There is nothing at the position where the name should appear. However, the overview short code [ctyw_order_review] works perfectly. I’ve installed the latest plugin version. Am I doing something wrong? Thx for help. Frank

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Md Arafat Rahman

    (@arafatrahmanbd)

    7 months ago

    Hi @perlfan Frank,

    This is a common issue. The shortcode [ctyw_order_information] is designed to work only on the custom thank you page after a customer completes a checkout. It needs the order information from the URL (the ?order=...&key=...) to work.

    Also, please make sure you are using straight quotes (") and not smart quotes (”).

    Wrong: [ctyw_order_information data=”order_billing_first_name”]

    Right: [ctyw_order_information data=”order_billing_first_name”]

    Please try running a test checkout to see it work.

    Plugin Author Steven Ray

    (@steveneray)

    7 months ago

    @perlfan, we will assume @arafatrahmanbd provided a satisfactory response, as we haven’t heard anything further. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘global shortcode won’t work’ is closed to new replies.