Go to your admin panel

  • Resolved NESchloss

    (@neschloss)


    7 years, 7 months ago

    We installed awesome support and submitted a ticket and the admin replied. When the user goes to view the ticket an option below shows as:

    “Write a reply

    To reply to this ticket, please go to your admin panel.”

    Go to your admin panel is a hyperlink and when you click on it brings the user to their dashboard page and there is no place to reply.

    How do I add that feature to that page so a reply can be made by the user.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter NESchloss

    (@neschloss)

    7 years, 7 months ago

    I figured it out. The User Role editor must be updated so the role a person is assigned to is marked with the reply-ticket option and updated. This was the fix.

    Thanks.

    nigel01

    (@nigel01)

    7 years, 7 months ago

    Hi:

    Agents cannot usually submit tickets from the front-end of the site. That’s why you were seeing that message.

    Your regular users, however, should not see that message.

    Since you’ve made changes using USER ROLE EDITOR, you should verify that your user roles has only the five capabilties listed here: https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/.

    For security reasons you should give your regular users additional capabilities beyond the five listed in that document. Otherwise they will end up with the agent abilities!

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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