Many GoDaddy accounts block outbound connections on email ports. You’d have to ask them if tyhe IMAP ports are open.
Thought you might want to hear the update from GoDaddy…
1. I called them as you suggested and asked them to check the IMAP ports are open. They said they were open.
2. After some discussion where they truly understood the issue they decided to open a case. The problem is now in the hands of the development team. Here is the latest update from Tuesday:
Hello Morris,
I am providing a quick update on your case. Our team has been working on the issue and believes we’ve identified the cause. We’ve engaged our Engineering team for review and to implement the fix, as it may be complex. They’re actively working on it, and we expect to hear back from them soon with a resolution. We’ll keep you informed as soon as we have any updates. In the meantime, please don’t hesitate to reach out if you have any questions.
Thank you for your patience—we truly appreciate it!
3. We shall see what happens. Since I am now 4 days into this problem, I am heavily considering dropping GoDaddy and going to another hosting provider. One thing I think that happened when they did the migration was that the PHP version changed from 7.x to 8.x. I was curious if the PHP version has any impact on Postie. I’ve been using Postie for many years and really like it.
Thanks
php 8.1 is supported. Not sure what the complexity is. Generally inexpensive GoDaddy hosting has issues due to the blocked outbound ports.
Latest update from godaddy… Bottom line they won’t support port 993 on Managed WordPress. I could move to cPanel but I’m pretty fed up with GoDaddy support so I’m moving my site to BlueHost.
From: [email protected]
Hello Morris,
Thank you for contacting Support and for your patience while we investigated this. My name is Isabel, and I’m part of the Advanced Hosting Support team. We’ve reviewed the issue related to Managed WordPress v2
We have reviewed with our Engineering team, our Hosting for Managed WordPress V2 platform has a more protective and restrictive environment for security reasons and, unfortunately, does not allowed to use outbound connections on port 993.
In this case, we will recommend you to check the settings of the plugin to use different ones or maybe another hosting less restrictive such as Web hosting plan with cPanel might be allowing you to use the plugin.
Thank you again for your patience. If you need any further assistance, feel free to contact us anytime!
Regards,
Isabel C
Hosting Advanced Technical Support
