okay plugin, but.

  • ftwwings

    (@ftwwings)


    9 years ago

    Awful support. Completely unprofessional. We bought the extension, so we got 1 year support. it’s been 2 weeks since they mailed me last time.

    This is a gamble. core plugin can work for you, if it does not, don’t expect any help.

    Update: They can fix stuff for you, you will be waiting for some time, but they know they way around plugin.

    For a plugin on its own its 4.5/5 ,but due to the slow support even after you bought 2 deferent extensions its 1 / 5.

    fix support response rate.

    • This topic was modified 9 years ago by ftwwings.
    • This topic was modified 8 years, 11 months ago by ftwwings.
    • This topic was modified 8 years, 6 months ago by ftwwings.
Viewing 14 replies - 1 through 14 (of 14 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 years ago

    You do not have a ticket here, you have a support topic. This one.

    https://ww.wp.xz.cn/support/topic/getting-error-err_too_many_redirects-on-some-links/

    I’ve deleted your new topic as it was just a topic about a topic and that’s not really allowed.

    All support here is on a volunteer basis. There is no obligation for anyone to reply to you or to actually provide you with support. People do get supported here and that’s very cool.

    But you may want to set your expectations correctly. You are not anyone’s customer here and if you were then the author could not support you in these forums.

    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 9 months ago

    Hi @ftwwings,

    We apologize for all the inconvenience. We work very hard to provide a good user experience to all of our users.

    Can you please allow us to help you setup AMP on your site so that you can have the best AMP experience.

    We’ll offer you our time and skills and I will make sure that this issue gets resolved.

    • This reply was modified 8 years, 9 months ago by Jan Dembowski.
    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 9 months ago

    Hi @jdembowski,

    Did you get our last message? Can you please allow us to resolve your amp issues? If yes, please just drop the email to [email protected].

    • This reply was modified 8 years, 9 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    8 years, 9 months ago

    I don’t have an AMP issue. I’m a forum moderator. Also? Lose the signatures as that’s prohibited here.

    Thread Starter ftwwings

    (@ftwwings)

    8 years, 9 months ago

    hi @ampforwp .

    I have emailed more then 2 months ago, its been 37 emails now, problems are still around, last update on email was 9 days ago.

    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 9 months ago

    Hi @ftwwings,

    Sorry for the inconvenience.

    Could you please send me the name and email address? We can easily track you issues and resolve immediately.I assure you that AMP issues will resolve immediately.

    [ Signature redacted. ]

    • This reply was modified 8 years, 9 months ago by ampforwp.
    • This reply was modified 8 years, 9 months ago by Jan Dembowski.
    Thread Starter ftwwings

    (@ftwwings)

    8 years, 9 months ago

    @ampforwp how can i send it ?

    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 9 months ago

    Hi @ftwwings,

    you can send the message at [email protected]

    let me know any question.

    [ Signature moderated ]

    • This reply was modified 8 years, 9 months ago by Jan Dembowski.
    Thread Starter ftwwings

    (@ftwwings)

    8 years, 9 months ago

    @ampforwp

    Tittle of email is – AMP for WP – Needed support with error, try 2

    Its been going for more than 3 months, 38 emails.

    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 9 months ago

    Hi @ftwwings,

    Could you please send me the name and email address? We can easily track your issues and resolve immediately.

    Thread Starter ftwwings

    (@ftwwings)

    8 years, 8 months ago

    @ampforwp Okay its been 2 weeks since my email about details, and 1 month since i got last response from support mail that is now at 39 mails and 4 MONTHS of waiting.

    AWFUL support, especially since i actually bought an extension for a plugin.

    Plugin Contributor ampforwp

    (@ampforwp)

    8 years, 8 months ago

    Hi @ftwwings,

    Could you please tell us on which email address you have sent the details, as we were unable to find your email.

    Apologize for the inconvenience you can send your details at [email protected]

    Thread Starter ftwwings

    (@ftwwings)

    8 years, 8 months ago

    i did it, two times now. this is just awful.

    [email protected]

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    8 years, 8 months ago

    Hi @ftwwings

    I’m extremely sorry for this inconvenience. We were having some issues with our email servers for past few weeks.

    Some of the emails were getting lost in the email system.

    I have just found your email, I will be personally helping you now.

Viewing 14 replies - 1 through 14 (of 14 total)

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