Please Ben, I need your help. I also tried to completely remove the plugin and reinstalled it. Everything is working fine except for the G+ scores. They appear once after the full re-sync or on manual sync of single posts, but as soon as the automatic sync is running, they are gone. 🙁
Hello! I am just seeing this now…. I don’t have time to fix this right away, but I’ve documented the issue and added it to the plugins to-do list here:
https://github.com/chapmanu/wp-social-metrics-tracker/issues/81
I released an update (v 1.6.2) which will hopefully catch some additional errors that can occur with the Google Plus API. If you’re still having trouble with 1.6.2, let me know if the connection status indicator (in the upper right of the reporting dashboard) shows any connection errors for Google Plus after you’ve let the auto-updater run for some time without performing a manual update.
Hey Ben,
Thanks for the update. Now I’m experiencing a connection issue with Google. See screenshot here:
http://puu.sh/lmST8/9351f1495d.png
Perfect, now we know what the error is! Looks like the Google API that this plugin uses has a rate limit set, and your site must be exceeding the rate limit. The long term solution will be that I need to update the plugin to allow users with high update rates to register Google API keys to allow for the higher query rate.
In the mean time, you can adjust the plugin settings and set a longer data TTL to reduce the frequency that the plugin tries to connect to the APIs.
Also, this fix from 1.6.2 should prevent the count from resetting to zero when the rate limit error occurs, which is what I think was happening previously. Now when there is a connection error, it should retain the old count instead of resetting it to zero.
Yep, that should be the best solution.
I set the TTL to a higher value and will wait and see.
Just to let you know, now I’m not getting any counts from G+ anymore, not even after 24 hours or a manual sync.
