• Resolved pandora1973

    (@pandora1973)


    Good day,

    unfortunately, Google Adsense ads are no longer being shown on my website (they used to work) and I’m at a loss as to why. I received this response from Google Community Support: “Your CMP is not TCF 2.2 compatible. That’s why I would contact Complianz support.”

    That’s why I would be very happy about help! Thank you and best regards

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Jarno Vos

    (@jarnovos)

    Hi @pandora1973,

    You’re using the ‘standard’ banner as available in the Complianz Free plugin, but as you intend to serve ads with Google Products such as AdSense, you will likely require the Google-certified CMP/TCF banner as available in Complianz Premium (located under Wizard > Consent > Services > Does your website use cookies for advertising? > Choose the appropriate frameworks > “Enable TCF & Google CMP Certified Consent Management with support for Google Advertising Products”).

    This enables the TCF banner instead of the ‘standard’ Cookie Banner and helps you conform to these advertising requirements. It will also adjust the Cookie Policy to include the required elements, such as the Global Vendor List, TCF Purposes and such.

    Kind regards, Jarno

    Thread Starter pandora1973

    (@pandora1973)

    Hi Jarno,

    Thank you for your reply. I just don’t fully understand this. It worked for months before and hasn’t for some time now. Why is that?

    Is there a charge for the CMP/TCF banner in Complianz Premium?

    Kind regards

    Michèle

    Plugin Contributor Jarno Vos

    (@jarnovos)

    Hi @pandora1973,

    TCF has always been part of the Premium plugin, although Google recently introduced additional requirements for consent management, and became more strict in their enforcement.

    I would recommend the below article from Google on the subject, which contains further details: https://support.google.com/adsense/answer/13554116?hl=en&ref_topic=10924967&sjid=9537345410995751180-EU

    The TCF/CMP as mentioned above is included in any of the Complianz Premium plans listed here.

    If you have further questions about this, please reach out to us directly via support(at)complianz.io; as we may only discuss the Free plugin on the WordPress Forums. I’ll mark this thread as resolved.

    Kind regards, Jarno

    Thread Starter pandora1973

    (@pandora1973)

    Hi Jarno,

    can you please just tell me if booking Complianz Premium will solve the problem?

    Kind regards

    Michèle

    Plugin Contributor Jarno Vos

    (@jarnovos)

    Hi @pandora1973,

    Yes, as you require a TCF compatible CMP to remain eligible to serve advertisements, you can enable this in Complianz Premium!

    Kind regards, Jarno

    Thread Starter pandora1973

    (@pandora1973)

    Hi Jarno,

    First of all, happy new year!
    I bought Premium and had it implemented. However, there is still no advertising on my website. What do I have to do to have it displayed again?
    Thanks for your support!

    Kind regards

    Michèle

    Plugin Contributor Jarno Vos

    (@jarnovos)

    Happy new year @pandora1973,

    As we’re now discussing the Premium plugin, please reach out to us via support(at)complianz.io for further questions.

    In any case: on the website mentioned in this thread, there is a console error due to a script in the Script Center, which could be related. These should be inserted without any <script></script> and <noscript> tags, and should only include JavaScript code.

    Do note that while Complianz handles consent; the plugin itself doesn’t serve ads on your website. Do you already have the necessary ad scripts loaded on your site’s pages, so, outside of Complianz?

    Kind regards, Jarno

Viewing 7 replies - 1 through 7 (of 7 total)

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